Knowledge Management : No Such Thing As A Knowledge Worker From: http://www.webpronews.com/it/itmanagement/wpn-18-20050627KnowledgeManagementNoSuchThingasaKnowledgeWorker.html

For those who manage well, there is a bright and prosperous future. For those who are managed, the future-certainly the income prospects-are not so bright.

There is no such thing as a knowledge worker in the sense that we have agricultural or factory workers. All knowledge work is first and foremost a management task. Of course, strictly speaking, management is a type of work. However, in knowledge work, everyone is a manager to one degree or another.

Right now, you may not in fact be managing people. You are, however, managing your time, managing content, and perhaps managing other resources.

In a knowledge organization, the role of management changes. Management becomes less about setting and policing rules for workers and more about establishing strategy, setting goals, showing leadership, and measuring results.

Knowledge management is less about managing people and more about giving them the right goals, the right motivation, and the right tools, and clearly articulating how success or failure will be measured.

As a knowledge manager, you should look to your manager for the broad strategic direction and you should look to yourself for the ability to manage your day. You must develop this crucial skill because, if you're waiting to be told what to do, then your job is in serious danger of being automated or outsourced.

Let's say you're part of a web team and your day-to-day job involves turning print documents into PDFs and putting them up. That is a job that requires very little skill or thinking. That is a job that could just as easily be outsourced or offshored.

If you are a knowledge manager, on the other hand, you would stand back and ask the fundamental question: What is the task? The task is not to put stuff up on your website. The task is to effectively communicate with your readers. A knowledge manager would question whether print content is truly effective on the Web. A knowledge manager would explore what better ways there are to publish this content on the Web.

You send and receive many emails every day. As a knowledge manager, you need to constantly question whether you are effectively communicating in your emails. Are your emails being ignored or deleted? That's a big problem. How well do you organize the emails you send and receive? How easy is it for you to quickly find an important email?

Are your presentations effective? Do they make people more knowledgeable? Do they make them more likely to act in a way you want them to? Are your reports effective? A knowledge manager is always asking this question: Am I effective?

We are all managers now. In a new area such as the Web, we may in fact have to manage our managers. You need to manage your manager's expectations of what the website can practically achieve, because you probably know a lot more about the real potential of your website than your manager does.

There isn't a great future for those who do not rise to the knowledge management challenge. As organizations continue to automate, outsource, and offshore, those people who remain will become invaluable to the success of the organization. They will be the knowledge managers.  ¶ 14:03 0 comments

  Knowledge Management Systems Licenses CIC's SignatureOne Platform Delivering Paperless HR Onboarding Applications Knowledge Management Systems Licenses CIC's SignatureOne Platform Delivering Paperless HR Onboarding Applications: "Communication Intelligence Corporation ('CIC')
(OTC Bulletin Board: CICI - News), the leading supplier of biometric signature
verification and a leading supplier of electronic signature solutions and
Knowledge Management Systems ('KMS'), a leader in providing solutions to
streamline manual and paper-intensive business processes, announced today a
licensing agreement for CIC's SignatureOne(TM) eSignature Platform and
components."  ¶ 11:04 0 comments

  Trainer1 powers the ODPMs learning and knowledge management initiatives ClickPress | Trainer1 powers the ODPM%u2019s learning and knowledge management initiatives: "The Office of the Deputy Prime Minister (ODPM) is using e-learning specialist Trainer1%u2019s knowledge management tool, Argonaut, to power the department%u2019s %u2018Learning Resources Directory%u2019 (LRD), registering the use of each of the materials in the LRD.


The ODPM%u2019s LRD contains the Department%u2019s learning resources and, thanks to Argonaut%u2122, everyone who accesses the LRD is certain to receive the latest, approved version of the materials s/he requires.


Neil Lasher, managing director of Trainer1, explained: %u201CIt is vital that, as new versions of policies, procedures and protocols automatically supersede old ones, everyone who accesses these, accesses the most up-to-date, %u2018approved%u2019 version. Argonaut%u2122, Trainer1%u2019s %u2018.NET%u2019 technology knowledge management tool ensures that this is so %u2013 thus bringing peace of mind to trainers, senior managers and, of course, learners.
"  ¶ 09:44 0 comments

  SER Receives Business Britain's Knowledge Management Provider of the Year Award SER Receives Business Britain's Knowledge Management Provider of the Year Award: "SER Solutions, Inc., a leading provider of innovative software solutions for intelligent data capture and search and retrieval software, announced today that it has received Business Britain magazine's Knowledge Management Provider of the Year Award for 2004/ 2005. Business Britain is a national business magazine that covers topics relevant in today's business climate, providing information, aspiration, and best practice advice to Britain's leading business decision-makers. The award presentation and a two-page article on SER will be featured in the next issue of the publication. As part of this year's editorial, Business Britain endeavored to highlight the growing importance of knowledge-based solutions and the productivity, profitability, and reduction in cost benefits to multi-national organizations. SER's intelligent data capture solution, SERdistiller(TM), was one of the knowledge management solutions featured in the Finance and Accounting section of the publication and prompted the editors to consider SER for the annual award. They also focused on SER's other knowledge management offerings including SERbrainware(R), an intelligent software engine, and SERglobalBrain(R), an intelligent search and retrieval solution. Extensive research on the nominated organizations was carried out by a team of Investigative Journalists who conducted a comprehensive review of knowledge management solution providers. The specific criteria in the evaluation process included: Range of Products and Services, Additional Services, Cost Effectiveness, Customer Relations, Potential Return on Investment, Appropriateness to Business Britain, Marketing and Promotion, and Web Presence. The results of the findings were unanimous and SER was selected as this year's award winner. 'SER is proud of the industry-wide recognition it has received for our knowledge management solutions,' said Juan Navarro, COO, SER Solutions, Inc. 'By providing solutions that enable seamless and immediate access to accurate, relevant information throughout the enterprise and the Internet, SER makes it possible for organizations to reap the benefits of a knowledge-driven workforce.'"  ¶ 09:43 0 comments

  Outsell, Inc. Research Shows Bright Horizons for Enterprise Information Management Functions Outsell, Inc. Research Shows Bright Horizons for Enterprise Information Management Functions: "Outsell, Inc. reports an upbeat marketplace for Corporate Information Managers, with growth in the job function allowing managers to take on more powerful roles after facing turmoil and uncertainty in recent years. Pre-released highlights from Outsell's research of 215 corporate Information Management professionals about their 2005 operations, shows they are enjoying larger budgets and more global responsibilities. Specifically: -- Information Managers are going global. In 2005, 48 percent of managers held global or enterprise responsibilities, versus 44 percent in 2004. Furthermore, Information Managers are now reporting into corporate administration/shared services at a greater rate - from just two percent last year to 23 percent now. -- Budgets are up significantly. They have increased 28 percent, from an average of $2.133 million in 2004 to $2.725 million in 2005, with continued increases projected to $2.788 million in the next budget cycle. -- A general state of user discontent with information environments is leading to job shifts. Thanks to Sarbanes-Oxley and other events, information managers are shifting to roles where they have bottom line and tangible organizational impact. Outsell data shows information managers shifting to roles in enterprise content management (up from 14 percent in 2004 to 22 percent in 2005), to Knowledge Management (from 19 percent to 24 percent) and Records Management (13 percent to 17 percent). -- Competitive intelligence remains a huge unmet need - and opportunity - for Information Management functions to take on. The need for Competitive Intelligence is the single biggest unmet information need articulated by over 4,000 knowledge workers in separate studies fielded by Outsell. Yet this newest study shows that Information Management functions' adoption of this role hasn't changed--with only 39 percent of information managers offering Competitive Intelligence services in 2005, versus 38 percent in 2004. Outsell analysts see this is a missed opportunity for Information Managers to provide more value to their organizations. With greater responsibility, accountability and budgets, information managers have more clout in selecting information providers. Research findings about their information-product satisfaction for example, found: -- Service and support, as well as flexible licensing models, will be the new differentiators. Buyers are generally satisfied with what they buy, but in a world of increasing commoditization and vendor choices, vendors need to break out of the pack. Users rate news and trade aggregators Factiva, LexisNexis and Dialog about even. -- Highest satisfaction ratings are given to the less traditional business-to-consumer models going enterprise (such as Amazon) and government providers (CISTI). -- With service and support being the new differentiator, users report the big commercial vendors (Thomson, Elsevier and Reuters) need to improve ease of use. Full details will appear in an upcoming Outsell Briefing scheduled for later this summer."  ¶ 09:42 0 comments

  Can Knowledge Management help Governments respond to unexpected challenges and Enable Delivery of Higher-quality Services to Citizens? Money Plans - Can Knowledge Management help Governments respond to unexpected challenges and Enable Delivery of Higher-quality Services to Citizens? : Onlypunjab.comTeam-
: "Around the world, governments are struggling to be responsive to unexpected challenges and to deliver the higher-quality services that their citizens now expect. In the private sector, knowledge management (KM) has played a key role in improving organizational performance. Can knowledge management perform the same role in the public sector? This report shows that it can.Written by David Skyrme, a world-recognized KM expert this report explores current and future developments in public-sector KM and identifies examples of good practices from around the world. Including case studies, recent surveys, extensive research and opinion from leading practitioners, the report also provides Action Checklists and Key-Lessons-Learnt summaries. This is a fully comprehensive guide to KM in the public sector, from analysis and policy development through to implementation.This report brings fresh insight and practical guidance to knowledge-management practitioners, senior business managers and other professionals involved with planning and implementing knowledge management, presenting readers with real insights based on the views and experiences of experts and leading practitioners."  ¶ 08:30 0 comments

  Can Knowledge Management help Governments respond to unexpected challenges and Enable Delivery of Higher-quality Services to Citizens? Money Plans - Can Knowledge Management help Governments respond to unexpected challenges and Enable Delivery of Higher-quality Services to Citizens? : Onlypunjab.comTeam-
: "Around the world, governments are struggling to be responsive to unexpected challenges and to deliver the higher-quality services that their citizens now expect. In the private sector, knowledge management (KM) has played a key role in improving organizational performance. Can knowledge management perform the same role in the public sector? This report shows that it can.Written by David Skyrme, a world-recognized KM expert this report explores current and future developments in public-sector KM and identifies examples of good practices from around the world. Including case studies, recent surveys, extensive research and opinion from leading practitioners, the report also provides Action Checklists and Key-Lessons-Learnt summaries. This is a fully comprehensive guide to KM in the public sector, from analysis and policy development through to implementation.This report brings fresh insight and practical guidance to knowledge-management practitioners, senior business managers and other professionals involved with planning and implementing knowledge management, presenting readers with real insights based on the views and experiences of experts and leading practitioners."  ¶ 08:30 0 comments