Knowledge management news and trends
22.11.05
Infosys Technologies into the Global Most Admired Knowledge Enterprises
India Infoline News: "Infosys Technologies Ltd. said on
Monday that it is the first Indian company to be inducted into the Global Most Admired Knowledge Enterprises (MAKE)
Hall of Fame. The Bangalore-based software major figures among 22 other global organizations including Dell, General Electric (GE), Hewlett Packard (HP), Accenture, IBM and Microsoft.
The company has been recognized for its organizational learning and for transforming enterprise knowledge into shareholder
value, Infosys said in a statement. Infosys is also the first and only Indian company to win the Global MAKE award for the third consecutive year.
The 2005 Global MAKE Winners were recognized by a panel of senior Global Fortune 500 executives and internationally recognized knowledge management experts.
A total of 10 Global MAKE Winners rank among the global top 100 companies by market capitalization. Similarly, for the publicly traded 2005 Global MAKE Winners,
Return on Assets was nearly four times that of the Global Fortune 500 company
average. Infosys ranked among the highest in this category.
Acknowledging the award, Nandan M Nilekani,
CEO, President and MD, said, 'At Infosys, Knowledge Management is central to a core strategy of providing differentiated value to customers and enabling their business growth.
Knowledge Management has helped us develop a pervasive culture of beneficent knowledge exchange across geographies. We are therefore extremely delighted to be ranked among the world%u2019s Most Admired Knowledge Enterprises and to be inducted into the Global MAKE Hall of
Fame'." ¶ 07:08 0 comments
Monday that it is the first Indian company to be inducted into the Global Most Admired Knowledge Enterprises (MAKE)
Hall of Fame. The Bangalore-based software major figures among 22 other global organizations including Dell, General Electric (GE), Hewlett Packard (HP), Accenture, IBM and Microsoft.
The company has been recognized for its organizational learning and for transforming enterprise knowledge into shareholder
value, Infosys said in a statement. Infosys is also the first and only Indian company to win the Global MAKE award for the third consecutive year.
The 2005 Global MAKE Winners were recognized by a panel of senior Global Fortune 500 executives and internationally recognized knowledge management experts.
A total of 10 Global MAKE Winners rank among the global top 100 companies by market capitalization. Similarly, for the publicly traded 2005 Global MAKE Winners,
Return on Assets was nearly four times that of the Global Fortune 500 company
average. Infosys ranked among the highest in this category.
Acknowledging the award, Nandan M Nilekani,
CEO, President and MD, said, 'At Infosys, Knowledge Management is central to a core strategy of providing differentiated value to customers and enabling their business growth.
Knowledge Management has helped us develop a pervasive culture of beneficent knowledge exchange across geographies. We are therefore extremely delighted to be ranked among the world%u2019s Most Admired Knowledge Enterprises and to be inducted into the Global MAKE Hall of
Fame'." ¶ 07:08 0 comments
AUD highlights importance of Intellectual Capital & Knowledge Management
AUD highlights importance of Intellectual Capital & Knowledge Management: "The American University in Dubai (AUD) has hosted this year%u2019s International Conference on Intellectual Capital and Knowledge Management (ICICKM 2005) that commenced its activities at AUD campus on November 21, 2005. This two-day conference acts as a networking opportunity for professionals and academics to share their views and perspectives on the subject of Intellectual Capital and Knowledge ManagementDr. Khalid Khawaja, Chair of AUD%u2019s IT department said: %u201CI am positive that this event will help enhance the understanding of Intellectual Capital and Knowledge Management in the region and will encourage individuals and organizations to get acquainted with what the latest technologies have to provide in these areas.%u201DThe Conference is chaired jointly by Doctor Yousif Asfour formerly chair of IT Department at AUD, and Doctor Jamal El-Den of the American University in Beirut. Professor Dan Remenyi of Trinity College Dublin is the Program Chair responsible for the academic content in the papers presented.Mr. Joseph Hanania, Managing Director, HP Middle East, delivered the key note address where he shed light on the significance of intellectual capital and knowledge management. Following the keynote address, the conference split into various workshops or %u2018streams%u2019 that concentrated on Knowledge Management and Intellectual Capital vis-?-vis their applications on an individual and management level within a corporate organization. Speakers discussed these subjects in context to the different commercial as well as organization environments. One of the highlights of the Conference was the knowledge caf? which allowed participants to both network with each other and share ideas on a number of subjects. This technique has proven very popular at Conferences and it may easily be adapted by conference participants for use in their own environments or institutions."
¶ 07:07 0 comments
18.11.05
Using Data to Protect Public Health
Using Data to Protect Public Health : "It starts with one patient's visit to a hospital emergency department, reporting symptoms of nausea, headache and vomiting. Within hours, more patients with similar indications arrive at other hospitals in the city, state or beyond. Could it be anthrax? SARS? Smallpox? E.coli?
Until recently, health officials didn't have the ability to detect a health crisis for days or even weeks. But now, the state of North Carolina -intent on protecting its 8.5 million citizens from potential biological attacks, infection or disease outbreaks-is using the North Carolina Hospital Emergency Surveillance System, or NCHESS. It is the nation's first statewide system to electronically collect, report, monitor and investigate pre-diagnosis clinical patient data on a 24x7 basis.
NCHESS was created in partnership with the North Carolina Hospital Association (NCHA) and North Carolina Division of Public Health (NCDPH). Two Chicago-area companies, Solucient, and Knightsbridge Solutions, collaborated to build the technological foundation of NCHESS, which acts as the system's digital engine, powering the collection and reporting of select emergency department data in near real-time, every 12 hours, for the first time.
A third technology partner, MercuryMD, developed the technology to electronically monitor available data for suspicious patterns and deliver real-time medical record access, which, among other things, allows physicians to securely pull up and review medical information.
'To improve North Carolina's preparedness for acts of bioterrorism or other health epidemics, the state needed a central clearinghouse that made it easy for hospitals to share data electronically with the Centers for Disease Control and Prevention and the state's Division of Public Health,' said Matthew Bates, Senior Vice President of products and technology at Solucient. 'Within six months, NCHESS was built using existing infrastructure to speed delivery of the solution, ensure hospital ease of use, and minimize expense.'
Given their focus on helping people in life-or-death situations, emergency departments historically have lacked the time, people and technology to report even basic patient data to the state. Now, all licensed 24-hour emergency departments within North Carolina %u2013112 hospitals%u2014are required by state law to use the system, which meets current privacy regulations and international data standards. The system requires no additional staff and minimal training." ¶ 19:33 0 comments
Until recently, health officials didn't have the ability to detect a health crisis for days or even weeks. But now, the state of North Carolina -intent on protecting its 8.5 million citizens from potential biological attacks, infection or disease outbreaks-is using the North Carolina Hospital Emergency Surveillance System, or NCHESS. It is the nation's first statewide system to electronically collect, report, monitor and investigate pre-diagnosis clinical patient data on a 24x7 basis.
NCHESS was created in partnership with the North Carolina Hospital Association (NCHA) and North Carolina Division of Public Health (NCDPH). Two Chicago-area companies, Solucient, and Knightsbridge Solutions, collaborated to build the technological foundation of NCHESS, which acts as the system's digital engine, powering the collection and reporting of select emergency department data in near real-time, every 12 hours, for the first time.
A third technology partner, MercuryMD, developed the technology to electronically monitor available data for suspicious patterns and deliver real-time medical record access, which, among other things, allows physicians to securely pull up and review medical information.
'To improve North Carolina's preparedness for acts of bioterrorism or other health epidemics, the state needed a central clearinghouse that made it easy for hospitals to share data electronically with the Centers for Disease Control and Prevention and the state's Division of Public Health,' said Matthew Bates, Senior Vice President of products and technology at Solucient. 'Within six months, NCHESS was built using existing infrastructure to speed delivery of the solution, ensure hospital ease of use, and minimize expense.'
Given their focus on helping people in life-or-death situations, emergency departments historically have lacked the time, people and technology to report even basic patient data to the state. Now, all licensed 24-hour emergency departments within North Carolina %u2013112 hospitals%u2014are required by state law to use the system, which meets current privacy regulations and international data standards. The system requires no additional staff and minimal training." ¶ 19:33 0 comments
12.11.05
US Federal Knowledge Management Spending Expected to Reach $1.3 Billion by FY10
Supply & Demand Chain Executive > Research > Archived Articles > Federal Knowledge Management Spending Expected to Reach $1.3 Billion by FY10: "U.S. Federal Government spending on knowledge management solutions is expected to increase 35 percent over the next five years to reach $1.3 billion by fiscal year 2010 (FY10), according to a report released today by INPUT, a consultancy specializing in government business.Recent information lapses highlighted by Hurricane Katrina will cause OMB and Congress to be even more focused on getting agencies to move forward with the development of information-sharing processes and systems, according to INPUT.'The mere possibility that improved information sharing between and within federal, state and local agencies could have resulted in a more efficient disaster recovery after Hurricane Katrina, or potentially prevented September 11, provokes an extremely unpleasant opportunity cost analysis,' said Chris Campbell, senior analyst for federal market analysis at INPUT. 'As a result, the integration of fully developed knowledge management solutions will stand out even more as a necessity rather than a luxury.'Knowledge management systems will begin to focus on tying all of an agency's information together and making it available in a manner that is supportive of the agency's management or mission performance process, INPUT believes.Enabling CommunicationsA large part of knowledge management systems will be focused on enabling communications so that an agency can tap into its greatest knowledge base, its employees. The Army's knowledge management initiative, centered on the Army Knowledge Online Management (AKO) program, could serve as a strong model for other agencies, INPUT said.According to the consultancy, vendors must be able to aid agencies in establishing and implementing a protocol that dictates how data will be collected, stored and organized, as well as which employees will have access to certain types of information, and in what manner the information can be used.'Agencies will look for vendors to help them revamp their knowledge management process, making it imperative for vendors to focus on knowledge management as a complete process, not just a software or hardware fix,' said Campbell. 'The key consideration for vendors when dealing with agencies is to consider them as one enterprise and develop solutions that will address knowledge management requirements at an enterprise level.'"
¶ 11:52 0 comments
9.11.05
Colabria Showcases Knowledge Management with First Prediction Markets Summit
Colabria Showcases Knowledge Management with First Prediction Markets Summit: "olabria, KM Cluster, CommerceNet and NewsFutures announce the first Prediction Markets Summit, to be held December 2, 2005 in San Francisco. The Prediction Markets Summit will highlight the applications of knowledge management, an up-and-coming trend in business technology, for the knowledge and information markets.
'Prediction Markets are a proven, but under-exploited, way to harness the wisdom of crowds,' said Allan Schiffman, Executive Director of CommerceNet. 'The Prediction Markets Summit is a great opportunity to work with pioneers of the field and to share experience and knowledge with the growing prediction market community.'
Prediction Markets are a new and crucial discipline for all knowledge-based organizations. Because they are so effective, social networks, smart mobs, knowledge management, crowd wisdom and idea exchanges have been getting a lot of popular attention.
James Surowiecki, author of 'The Wisdom of Crowds' stated, 'Market predictions often outperform those of even the best-informed expert.'
Prediction Markets allows managers and executives optimize their businesses with new, knowledge-based forecasting techniques. Business Week named prediction markets as one of the top ten business technology trends for 2005 and among the ten new technologies that should be on the radar of every Chief Executive Officer.
The Harvard Business Review stated, 'By gathering collective wisdom, idea markets can improve your forecasting, knowledge management, and decision making.'
Top knowledge scientists, information market researchers, business school professors, commerce think-tanks and market tool providers are converging for the one-day Prediction Markets Summit at UCSF Mission Bay in San Francisco/Silicon Valley on December 2, 2005.
Sponsored by CommerceNet, NewsFutures, Colabria and KM Cluster, the Summit will feature such business leaders as Google, Yahoo!, Microsoft, Stanford Graduate Business School, HPLabs and others. Sessions for the one-day, conversational deep-dive of prediction, knowledge management and information markets are practical and conversational. The group conversations are not academic, theoretical, lectures or vendor sales hype. They advance understanding and the business applications of prediction markets. The cases studies and analysis are for executives, directors and practitioners having immediate, practical needs for improved performance, greater effectiveness, faster innovation, customer delight and satisfaction.
Registration for the Prediction Markets Summit is open and available now. The event tuition, including the full-day learning experience, meals, refreshments, materials, and registration, is $349.00. At this low cost, there are no press passes, student discounts or other mark-downs. For secure registration, visit https://www.kmcluster.com/sfo/PM/Reg_SFO_PM05.htm." ¶ 07:19 0 comments
'Prediction Markets are a proven, but under-exploited, way to harness the wisdom of crowds,' said Allan Schiffman, Executive Director of CommerceNet. 'The Prediction Markets Summit is a great opportunity to work with pioneers of the field and to share experience and knowledge with the growing prediction market community.'
Prediction Markets are a new and crucial discipline for all knowledge-based organizations. Because they are so effective, social networks, smart mobs, knowledge management, crowd wisdom and idea exchanges have been getting a lot of popular attention.
James Surowiecki, author of 'The Wisdom of Crowds' stated, 'Market predictions often outperform those of even the best-informed expert.'
Prediction Markets allows managers and executives optimize their businesses with new, knowledge-based forecasting techniques. Business Week named prediction markets as one of the top ten business technology trends for 2005 and among the ten new technologies that should be on the radar of every Chief Executive Officer.
The Harvard Business Review stated, 'By gathering collective wisdom, idea markets can improve your forecasting, knowledge management, and decision making.'
Top knowledge scientists, information market researchers, business school professors, commerce think-tanks and market tool providers are converging for the one-day Prediction Markets Summit at UCSF Mission Bay in San Francisco/Silicon Valley on December 2, 2005.
Sponsored by CommerceNet, NewsFutures, Colabria and KM Cluster, the Summit will feature such business leaders as Google, Yahoo!, Microsoft, Stanford Graduate Business School, HPLabs and others. Sessions for the one-day, conversational deep-dive of prediction, knowledge management and information markets are practical and conversational. The group conversations are not academic, theoretical, lectures or vendor sales hype. They advance understanding and the business applications of prediction markets. The cases studies and analysis are for executives, directors and practitioners having immediate, practical needs for improved performance, greater effectiveness, faster innovation, customer delight and satisfaction.
Registration for the Prediction Markets Summit is open and available now. The event tuition, including the full-day learning experience, meals, refreshments, materials, and registration, is $349.00. At this low cost, there are no press passes, student discounts or other mark-downs. For secure registration, visit https://www.kmcluster.com/sfo/PM/Reg_SFO_PM05.htm." ¶ 07:19 0 comments
5.11.05
Building a personalised network of digital devices
Plans to develop protocols and devices that link together all the audio and video gadgets that clutter homes, handbags and briefcases will unleash an incredible array of new, personalised and location-based services.
Imagine your alarm wakes you up an hour early because it knows you're flying abroad, and there's a traffic jam on the way to the airport. Your coffee maker turns on an hour early too, while the alarm clock gives you the latest headlines about your destination.
Your electronic doorkeeper automatically alarms the house as it senses your mobile phone leaving the house, your car provides traffic updates as you travel, suggesting a detour to avoid congestion. Once at the airport, you buy duty free with your mobile phone. When you reach your destination you can buy movies and videos online, which will be sent directly to your home media centre.
These are the types of service that the IST programme-funded ePerSpace project wants to enable, and once that functionality is there, inventive companies will be able to design a host of new, currently impossible, services.
It's an extremely ambitious project, not least because this type of functionality has been promised for years, but technical issues have dogged all attempts to achieve it.
In part that's because few attempts at personalised network services featured all the links in the chain, the telecoms, electronics, software, audiovisual, content and service companies required to develop integrated services. ePerSpace, however, provides a who's who of European technology companies, including some world players like France Telecom, BT, Motorola, Telefonica, Rai and Siemens Mobile.
"We demonstrated our technology for a number of standalone devices in February," says Pierre-Yves Danet, project coordinator of ePerSpace and Head of the Services for the Home R&D unit at France Telecom. "Now we're integrating those devices together for a demonstrator in January. This will show the system working in a cohesive network," he says.
Your gateway to a simplified digital life
The soul of the system is the user profile, which defines user preferences in news, TV and music. It will contain information about the users’ friends and family, and it will be linked to their calendar to keep it up to date on their work and life schedule.
The profile resides on a Home Gateway, the hardware system that will be the heart of your digital life, pumping binary oxygen to all the elements of your extended network. "The gateway links with all the individual devices and provides them with information as they need it," says Danet.
This is already a significant advance on what has gone before. Many attempts at personalised networking were too clunky, requiring way too much maintenance and user intervention to be useful. ePerSpace created a system that can be managed from one point. And if the profile or calendar needs to be updated, the user can do it from any networked device, anywhere in the world.
The Gateway links to all the other essential services in the chain: the content, service and location management platforms, so your music, videos and news, your banking and gym membership, and your travel and schedule are all handled from one point. The Home Gateway will host the user profiles of all the family members, so each one gets the content and services they need.
To make the system work each device requires a piece of software that identifies itself as part of the network and details the format it needs to see and display information.
"This is quite difficult because all devices have different formats and different form factors – a mobile phone has a small screen and uses one type of data, a TV has a huge screen and receives data in a different way," says Danet. Again, the Home Gateway is designed to deliver information in the most appropriate format, ultimately sidestepping the intractable problems caused when each device tries to translate the data on the fly.
Data is transferred through three primary networking technologies: broadband, WiFi and Bluetooth. All are mature technologies, which manufacturers are already integrating into different products. Still a lot of integration work remains to be done before the personalised network of science fantasy becomes science fact. "This is a research project. To develop it into a commercial application will require another 2-4 years of collaborative effort" says Danet.
Addressing privacy and security concerns
Security is also still a big issue, as is finding the best business model to deploy personalised types of services. "Privacy and security are big problems, but we are working with the regulations on privacy and security developed by the EU and national governments," says Danet. For example, in France it is illegal to host biometric information, like a fingerprint, on a central database like the Home Gateway.
So ePerSpace uses the mobile SIM card containing that data. If a user wants to open the front door with his or her fingerprint, the Home Gateway compares the fingerprint to the data on the mobile phone. In the ePerSpace system the Gateway could identify friends in the same way, either admitting them to the home or putting them in contact with the user.
Even so, Danet recognises that while all these services provide the ultimate in convenience and comfort, they present a potential worry, too, and part of ePerSpace's plans include solving the security and privacy issue, and addressing user concerns.
The project will attack those problems in earnest in phase 2, which is currently awaiting new grant approval. ¶ 13:47 0 comments
Imagine your alarm wakes you up an hour early because it knows you're flying abroad, and there's a traffic jam on the way to the airport. Your coffee maker turns on an hour early too, while the alarm clock gives you the latest headlines about your destination.
Your electronic doorkeeper automatically alarms the house as it senses your mobile phone leaving the house, your car provides traffic updates as you travel, suggesting a detour to avoid congestion. Once at the airport, you buy duty free with your mobile phone. When you reach your destination you can buy movies and videos online, which will be sent directly to your home media centre.
These are the types of service that the IST programme-funded ePerSpace project wants to enable, and once that functionality is there, inventive companies will be able to design a host of new, currently impossible, services.
It's an extremely ambitious project, not least because this type of functionality has been promised for years, but technical issues have dogged all attempts to achieve it.
In part that's because few attempts at personalised network services featured all the links in the chain, the telecoms, electronics, software, audiovisual, content and service companies required to develop integrated services. ePerSpace, however, provides a who's who of European technology companies, including some world players like France Telecom, BT, Motorola, Telefonica, Rai and Siemens Mobile.
"We demonstrated our technology for a number of standalone devices in February," says Pierre-Yves Danet, project coordinator of ePerSpace and Head of the Services for the Home R&D unit at France Telecom. "Now we're integrating those devices together for a demonstrator in January. This will show the system working in a cohesive network," he says.
Your gateway to a simplified digital life
The soul of the system is the user profile, which defines user preferences in news, TV and music. It will contain information about the users’ friends and family, and it will be linked to their calendar to keep it up to date on their work and life schedule.
The profile resides on a Home Gateway, the hardware system that will be the heart of your digital life, pumping binary oxygen to all the elements of your extended network. "The gateway links with all the individual devices and provides them with information as they need it," says Danet.
This is already a significant advance on what has gone before. Many attempts at personalised networking were too clunky, requiring way too much maintenance and user intervention to be useful. ePerSpace created a system that can be managed from one point. And if the profile or calendar needs to be updated, the user can do it from any networked device, anywhere in the world.
The Gateway links to all the other essential services in the chain: the content, service and location management platforms, so your music, videos and news, your banking and gym membership, and your travel and schedule are all handled from one point. The Home Gateway will host the user profiles of all the family members, so each one gets the content and services they need.
To make the system work each device requires a piece of software that identifies itself as part of the network and details the format it needs to see and display information.
"This is quite difficult because all devices have different formats and different form factors – a mobile phone has a small screen and uses one type of data, a TV has a huge screen and receives data in a different way," says Danet. Again, the Home Gateway is designed to deliver information in the most appropriate format, ultimately sidestepping the intractable problems caused when each device tries to translate the data on the fly.
Data is transferred through three primary networking technologies: broadband, WiFi and Bluetooth. All are mature technologies, which manufacturers are already integrating into different products. Still a lot of integration work remains to be done before the personalised network of science fantasy becomes science fact. "This is a research project. To develop it into a commercial application will require another 2-4 years of collaborative effort" says Danet.
Addressing privacy and security concerns
Security is also still a big issue, as is finding the best business model to deploy personalised types of services. "Privacy and security are big problems, but we are working with the regulations on privacy and security developed by the EU and national governments," says Danet. For example, in France it is illegal to host biometric information, like a fingerprint, on a central database like the Home Gateway.
So ePerSpace uses the mobile SIM card containing that data. If a user wants to open the front door with his or her fingerprint, the Home Gateway compares the fingerprint to the data on the mobile phone. In the ePerSpace system the Gateway could identify friends in the same way, either admitting them to the home or putting them in contact with the user.
Even so, Danet recognises that while all these services provide the ultimate in convenience and comfort, they present a potential worry, too, and part of ePerSpace's plans include solving the security and privacy issue, and addressing user concerns.
The project will attack those problems in earnest in phase 2, which is currently awaiting new grant approval. ¶ 13:47 0 comments
Purisma Launches Customer Identity Management
Purisma Launches Customer Identity Management : "Purisma recently announced the availability of the market%u2019s first and only turn-key Customer Identity Management (CIM) solution. For customer-centric enterprises, the Purisma Customer Registry is a sophisticated identity management solution that provides comprehensive, accurate customer identities to ensure a powerful foundation of reliable, consolidated customer information for customer data integration (CDI) intiatives.
In today%u2019s tight economy with aggressive competition and increasing focus on the bottom line, companies are looking for ways to improve customer retention, satisfaction, and ultimately, revenue. Providing employees with %u201Csingle view of the customer%u201D applications enables customer-facing personnel to better understand customers and deliver high-impact interactions. Customer satisfaction can be increased via %u201Csingle face to the company%u201D applications like customer portals which offer faster, more efficient service, at reduced costs. These applications require accurate, complete customer information%u2014consolidated correctly from disparate operational systems across an enterprise.
'Enterprises cannot expect to retain and grow their customer base unless they first have an accurate, complete picture of each customer,%u201D said John Radcliffe, Vice President and Research Director with Gartner. %u201CTechnology for matching and managing customer identities ensures that customer information is accurately identified and correlated to the correct customer, regardless of where that data resides.'
Purisma%u2019s Customer Registry connects via web services connections into enterprise-wide systems, databases and even external data sources to recognize relationships between account records or contacts, using rules-based logic and multi-pass correlation. Customer data stored in different languages and formats is recognized by the Customer Registry, providing support of data from over 50 countries.
The Customer Registry relates and incorporates applied organizational and relationship data into customer identities, allowing enterprises to define corporate hierarchies between a parent company such as Ford and a subsidiary such as Volvo, or relationships between a territory such as New England and a region such as the Northeast. It also references corporate hierarchies imported from internal systems such as CRM applications or from external sources like D&B. Because automated matching cannot be 100% accurate, Purisma provides an easy to use %u201Cdata stewardship%u201D application to reconcile and handle exceptions, define and manage hierarchies, and enable audit and control processes." ¶ 13:45 0 comments
In today%u2019s tight economy with aggressive competition and increasing focus on the bottom line, companies are looking for ways to improve customer retention, satisfaction, and ultimately, revenue. Providing employees with %u201Csingle view of the customer%u201D applications enables customer-facing personnel to better understand customers and deliver high-impact interactions. Customer satisfaction can be increased via %u201Csingle face to the company%u201D applications like customer portals which offer faster, more efficient service, at reduced costs. These applications require accurate, complete customer information%u2014consolidated correctly from disparate operational systems across an enterprise.
'Enterprises cannot expect to retain and grow their customer base unless they first have an accurate, complete picture of each customer,%u201D said John Radcliffe, Vice President and Research Director with Gartner. %u201CTechnology for matching and managing customer identities ensures that customer information is accurately identified and correlated to the correct customer, regardless of where that data resides.'
Purisma%u2019s Customer Registry connects via web services connections into enterprise-wide systems, databases and even external data sources to recognize relationships between account records or contacts, using rules-based logic and multi-pass correlation. Customer data stored in different languages and formats is recognized by the Customer Registry, providing support of data from over 50 countries.
The Customer Registry relates and incorporates applied organizational and relationship data into customer identities, allowing enterprises to define corporate hierarchies between a parent company such as Ford and a subsidiary such as Volvo, or relationships between a territory such as New England and a region such as the Northeast. It also references corporate hierarchies imported from internal systems such as CRM applications or from external sources like D&B. Because automated matching cannot be 100% accurate, Purisma provides an easy to use %u201Cdata stewardship%u201D application to reconcile and handle exceptions, define and manage hierarchies, and enable audit and control processes." ¶ 13:45 0 comments
4.11.05
You Say Knowledge Management, They Say Convergence
Managing Information News: "You and I may call it 'knowledge management.' DuPont called it 'convergence' when, in the early 1990's, its legal department launched an initiatve to reduce the number of external law firms, streamline the management of more than 4,000 legal cases, and meet global litigation challenges.
The formalization of the process, called the DuPont Legal Model, has all the classic earmarks of KM: electronic document retrieval, knowledge stewards, collaboration, culture change, learning, and leveraging expert know-how. But it also has four attributes we don't automatically associate with KM: significant cost savings, selectivity, promotion, and revenue generation.
The DuPont Legal Model has been imitated by other companies, but it
doesn't always work as planned. The DuPont experience has much to teach us, not only about how to manage complex litigation in a global environment but also how to make knowledge management programs succeed in any professional services company or corporate function.
Dupont still has room in its November 17 virtual roundtable (see
http://www.montague.com/roundtable25.htm)." ¶ 22:56 0 comments
The formalization of the process, called the DuPont Legal Model, has all the classic earmarks of KM: electronic document retrieval, knowledge stewards, collaboration, culture change, learning, and leveraging expert know-how. But it also has four attributes we don't automatically associate with KM: significant cost savings, selectivity, promotion, and revenue generation.
The DuPont Legal Model has been imitated by other companies, but it
doesn't always work as planned. The DuPont experience has much to teach us, not only about how to manage complex litigation in a global environment but also how to make knowledge management programs succeed in any professional services company or corporate function.
Dupont still has room in its November 17 virtual roundtable (see
http://www.montague.com/roundtable25.htm)." ¶ 22:56 0 comments
