Effective knowledge management Effective knowledge management - Express Computer: "The
benefits of knowledge management (KM) cannot be debated, but the creation of
a knowledge portal is only the beginning of a stream of challenges. Making it
a part of the organisational culture is perhaps the toughest of all. For many
individuals, hoarding knowledge is power, and it is not so easy for them to
imbibe the true spirit of knowledge-sharing. There are others who take pride
in being individualistic, and are not willing to learn from the experiences
of others. Effective knowledge management is about leveraging the collective
ability of knowledge workers for business gain. For most organisations, a successful
KM initiative apparently means reducing the time to market; cross-departmental
effectiveness and workforce motivation are other key factors.
Knowledge management, which is a repository of tacit and explicit knowledge
in an organisation, is an integral part of a company%u2019s strategy. Effective
knowledge management would include people, processes and strategy, with the
human factor and culture comprising the maximum percentage; technology is an
enabler. For Pradeep Waychal, Head of Corporate Quality and Delivery Innovation
at Patni Computer Systems, KM is a set of processes, tools and structures that
aim to leverage collective abilities of the organisation%u2019s knowledge workers
in a business situation. Doing it effectively means effective knowledge management.
Waychal points out that a KM initiative should:
Reduce dependence on individuals.
Reduce cycle time: Standardise and speed up customer/Request
for Information responses.
Re-use solutions across projects/initiatives.
Integrate SBU level repositories into organisation-wide
repositories (break functional silos)."  ¶ 07:52 0 comments

  Drug Safety Knowledge Management (Swiss InterAction Meeting) - Events BioITWorld Events - Drug Safety Knowledge Management (Swiss InterAction Meeting) - Events: "In this 2 day InnovationWell InterAction Meeting, supported by a collaborative software environment, participants will have a unique and ongoing opportunity to share information and viewpoints on optimal development, monitoring, and promotion of pharmaceutical products to maximise value and minimize risk to patients, prescribers, and the industry. Participants will also get the opportunity to identify and interact with key collaborators, subject matter experts, valuable information sources, and industry experts working at the forefront of developing practices and new business models in Drug Safety Knowledge Management. The program encourages and includes expertise and topics from different locations on the drug product life cycle including R&D, development, pharmacovigilance and healthcare delivery.
The focus program theme of Building the Drug Safety Body of Knowledge identifies strategies and methods required to meet the clinical, regulatory, legal, and commercial needs of pharmaceutical companies and healthcare organisations in the years to come.
Before the meeting, all participants are encouraged to submit short presentations on the InnovationWell website located at innovationwell.net as a form of introduction to the other participants."  ¶ 07:14 0 comments

  Solcara Client Partner Delivers an Effective Knowledge Management Platform at William Fry. Solcara Client Partner Delivers an Effective Knowledge Management Platform at William Fry : ArriveNet Press Releases : Technology: "The Solcara Client Partner solution provides a common platform that streamlines the process of accessing and using essential Know How from a mixture of internal and online information resources. Solcara's expertise in delivering comprehensive Knowledge Management solutions within the legal sector was a major factor in the decision-making process at William Fry. The capabilities and flexibility of Solcara Client Partner were also considered to be superior to other comparable products in the market. The solution, which went live in January, integrates with a number of internal databases including the Granite & Comfrey (Tikit) Know How database, the Bailey Solutions Library Management system, and the OpenDocs document management system.It is also delivering a common approach to searching over 30 online information resources including a large number of Irish resources such as Firstlaw, Irish Revenue Commissioners, Westlaw.ie and UK resources including Butterworths, Justis, JustCite and many more."  ¶ 08:47 2 comments

  The Knowledge Management Engineering Research Award | Knowledge Management International The Knowledge Management Engineering Research Award | Knowledge Management International: "A first of its kind in the UAE, the Award will be an annual event that has been recently launched in January 2005. This Award provides a unique opportunity for students, faculty and Professors to gain recognition for a body of work which can bring innovative initiatives and valuable research conclusions to the masses. At the same time this Award recognizes those Industries which have actively contributed to the development of Engineering Research.


The main aim of The KM Engineering Award is to provide a central focus for the review of Engineering Research contributions within the United Arab Emirates and a means of raising awareness of the knowledge gained. At the same time, it provides a unique opportunity for Universities, Colleges and Industry to unite in a common endeavor which will actively promote the sharing of knowledge gained, and provide a means of support to carry this research forward.


This year the Award is aimed at undergraduate Electrical and Computer Engineering students, Faculty and Professors in colleges and Universities throughout the United Arab Emirates. It is also aimed at Industries which have contributed towards research in these fields. Next year, the award may cover other areas of engineering.


The Award was conceived by Dr Mohammad Haddad, CEO of the Knowledge Management Group and was brought into being through close collaboration with Dr Hasan Al-Nashash, Professor and Department Chair of Electrical Engineering at the American University in Sharjah.


'The KM Engineering Research Award is committed to the promotion and recognition of Engineering Research in the Middle East' said Dr Mohammad Haddad, CEO Knowledge Management.


Submissions were received for the Award from four colleges and Universities in the United Arab Emirates. The winners will be announced at the official Award Ceremony and Dinner being held at the Crowne Plaza Hotel at 7.30 pm on Monday 16 May 2005. The prize will include a substantial sum of money for advancing the area of research.


The Award is intended as a pioneering, independent initiative to bring engineering research to the fore and to set a solid foundation on which to build for the future. Without a baseline of this nature it would be difficult to capture and harness the developments being made and provide the needed backing and support to carry these forward for the betterment of both the UAE and mankind.


The Knowledge Management Group is committed to the community and the Award is only one project of many that all promote the Group's belief in promoting and enhancing the education of the youth and support for research and development in different sectors within the UAE and the region as a whole."  ¶ 16:20 0 comments

  Bper pensa di comprare una quota di Bnl EMILIANET - FINANZA: "Banca Popolare Emilia e Romagna sta studiando la possibilit�di comprare il 2-3% di Bnl. Lo ha detto un portavoce oggi.

Il portavoce ha aggiunto per�che al momento non ci sono piani concreti per l'acquisto della quota in Bnl, oggetto di un'opa da 6,2 milioni di euro da parte della spagnola Banco Bilbao Vizcaya Argentaria.

Intanto, in un articolo del Sole 24 Ore oggi, l'ad di Pop Emilia Guido Leoni ha fatto sapere che la sua banca non esclude di investire anche in Antonveneta, oggetto di una guerra di offerte tra la banca olandese Abn Amro e la Banca Popolare di Lodi.

'Abbiamo le risorse e, se qualcuno ce lo chiede, potremmo investire in Bnl o in Antonveneta'."  ¶ 17:48 0 comments

  Knowledge Management: Less for Success Accounting Software 411 - Knowledge Management: Less for Success : "
Instead of approaching knowledge management like an all-encompassing ERP project, try tackling it incrementally, professes Alice Dragoon in her article about how to develop an enterprise knowledge management system in a piecemeal fashion. Ms. Dragoon has some compelling arguments such as - Smaller projects%u2014or splitting a big project into phases%u2014gives you more control over the outcome. Getting budget approval for smaller projects is also much easier than trying to get buyoff on a large expensive project. If a small project fails then the financial loss will not have as big an impact on the organization or draw as much attention. It's also easier to get company wide buy in if you can build upon your successes rather than throwing all your chances of success into one big project. Ms. Dragoon's point of view may seem to buck traditional IT tendencies towards large scale cradle to grave systems but she makes compelling arguments that ought to be highly considered by anyone contemplating implementing a Knowledge Management system."  ¶ 16:24 0 comments

  Eedo Announces Industry Leading Growth and Profitability mysan.de - be updated - Eedo Announces Industry Leading Growth and Profitability: "edo Knowledgeware, a leading developer of learning and knowledge
management software, announced today its tenth consecutive quarter of
profitability, as well as an expanded presence in Europe and the Asia Pacific
region.Eedo%u2019s financial results for the quarter ending March 31st include net
earnings equal to 22% of revenues, with annualized revenue growth of 130%,
compared to the same quarter in 2004. The company experienced revenue growth
in all its major markets including the United States, United Kingdom, Europe
and Canada. Growth in Europe has led to the opening of new Eedo facilities in
the Netherlands, providing support to a growing European customer base. In
addition, the company is commencing operations in Sydney, Australia to
support a growing customer base in the Asia Pacific region. Customer wins of
note for the period include Inland Revenue, Legal & General, Organon
Pharmaceuticals, London School of Hygiene and Tropical Medicine, Correctional
Services Canada, Catholic Health Care, Duke Energy and American Management
Association.Additionally, Eedo has reached a significant milestone with over 85% of
revenues coming directly from software licensing and maintenance. This
product-focused strategy has enabled Eedo to continue on an aggressive
product development plan, without the burden of services often associated
with enterprise software. Validating this approach, Eedo%u2019s LCMS product,
ForceTen is the first and only LCMS currently certified as producing content
conformant to the SCORM 2004 standard. In conjunction with this
product-focused strategy, Eedo has created alliances with leading I.T.
services organizations in all its key markets, with quality assurance
provided via an industry leading Partner Certification program. This approach
has enabled Eedo to expand rapidly into new markets, and has been a
contributing factor to its healthy balance sheet. New Certified Partners for
the period include high quality content developers such as Fuel and
Atticmedia, as well as implementation/system integrators General Physics,
Jigsaw Learning Systems and Productivity Point International.'Our team has delivered near-perfect execution on our corporate strategy,
exceeding our objectives for the quarter, and putting us in a very good
position to meet our targets for this fiscal year,' said John Hudson,
President and CEO of Eedo Knowledgeware."  ¶ 09:12 0 comments

  UGS and A.T. Kearney Procurement Solutions Announce Sourcing Community Powered By Teamcenter(R) UGS and A.T. Kearney Procurement Solutions Announce Sourcing Community Powered By Teamcenter(R)
: "International Supply Management
Conference -- UGS Corp., a leading global provider of product lifecycle
management (PLM) software and services, and A.T. Kearney Procurement
Solutions, offering leading strategic sourcing services, today announced the
availability of Sourcing Community, the latest release of product lifecycle
sourcing solutions powered by UGS' Teamcenter(R) software. Sourcing Community
combines web-based RFx (Request for Proposal, Request for Information, etc.)
and sourcing survey capabilities with Teamcenter knowledge management and
collaboration solutions to further integrate the sourcing and change
management processes.
UGS and A.T. Kearney Procurement Solutions are demonstrating the new
technology at the International Supply Management (ISM) Conference on May 8-10
in San Antonio, Texas. The announcement represents the strategic next step in
the extension of Teamcenter PLM technology to support the needs of business
users.
UGS considers the expansion of PLM to unite both product development and
business data and processes as core to their product strategy. The company
has partnered with A.T. Kearney Procurement Solutions, a Strategic Partner in
the UGS Partner Program, to jointly develop the Sourcing Community solution,
which will be delivered to customers directly through UGS' direct channel and
through A.T. Kearney's strategic sourcing activities.
Sourcing Community combines sourcing with collaboration and product data
management (PDM), to provide one window access to sourcing and product data to
all stakeholders in the supply chain, increasing sourcing productivity,
compressing sourcing cycle time and enabling early supplier involvement to
design the cost out of products.
'The joint development of the Sourcing Community solution by A.T. Kearney
Procurement Solutions provides us with a key validation of the wide use of
Teamcenter for a variety of business uses,' said Raj Khoshoo, vice president
of strategic initiatives, UGS. 'More importantly, by providing this
integration on the Sourcing Community platform we have enabled collaboration,
program management and seamless integration with office tools, all provided on
the familiar Microsoft desktop to ensure usability by business users with
minimal training.'"  ¶ 07:12 0 comments

  Knowledge Management Excellence: Trends in Internal Best Practices Sharing Knowledge Management Excellence: Trends in Internal Best Practices Sharing: " Proactive best practices sharing
continues to be a popular way to optimize organizational resources in the face
of tight budget constraints. To Xerox, this connection was clear after
managers surveyed 200 customer service engineers and conducted in-depth
interviews with 45 of them, asking about co-workers, strengths, problem-
solving approaches, attitudes about teamwork, and information sharing
behaviors. Language analysis tools were used to detect patterns and insights.Knowledge Management of Internal Best Practices, a benchmarking report by
Best Practices, LLC, focuses on developing systems for effective knowledge
transfer and intellectual asset management. Available online -- with a
complimentary summary at http://www3.best-in-class.com/re362.htm -- this
report benchmarks cross-industry knowledge management practices of the world's
leading companies. Also included, are corporate profiles of leading knowledge
management companies such as AstraZeneca, British Petroleum, Roche and Xerox. For example, the following insights emerged from this research:
- A leading banking company experienced first year cost savings of more
than $3 million through on-going best practices identification and
alignment with key strategic indicators such as the efficiency ratio.
- To promote best practices performance and deployment, one leading
insurance company has developed a creative program by which employees
are eligible to win Best Practice Awards for $1,000 each. Employees
nominate themselves or are nominated by others by documenting in
writing a one-page description of a best practice that resulted in a
high level of customer satisfaction.
- One financial services company codified the expertise of its best
account managers using a software program. As a result, over a period
of 4 years, the percentage of leaving clients dropped by more than
half.
Additional topics covered include:
- Link Best Practices to Strategy Fulfillment
- Best Practice Identification Systems
- Best Practice Recognition Systems
- Best Practices Communication
- Best Practices Knowledge Sharing System
- Ongoing Nurturing of Best Practices
- Seven Models of Intellectual Asset Measurement
- Corporate Profiles of Leading Knowledge Management Companies"  ¶ 08:37 0 comments

  Command garners prestigious award for CIE, innovative knowledge management U.S. Joint Forces Command (USJFCOM) recently garnered a prestigious award from the E-Gov Institute recognizing "innovative knowledge management (KM) best practices in public sector organizations."

USJFCOM won the innovative use of technology in a KM solution category, which goes to a project that utilized contemporary or leading edge commercial technology to implement a creative solution to a real business problem.

In this case, USJFCOM accepted the award for its recent efforts with the Collaborative Information Environment (CIE) on April 21 during the E-Gov Institute's KM conference and exhibition here.

KM, simply defined, is a concept of gathering, organizing, sharing and analyzing an enterprise's resources, documents and information.

"The CIE fit well into any of the award categories which also included, KM initiative delivering high value to a broad user community/supporting agency mission and initiative or organization successfully using innovative KM practices," said Army Maj. Ed McLarney, Joint Futures Lab Prototype Pathway lead engineer who has worked with a large team of individuals to implement the CIE.

More than 50 different organizations turned in nominations for awards in three categories and winners in the two other categories included the Defense Acquisition University and the Illinois Department of Central Management Services.

"The award is an independent verification that our work is making a difference," said McLarney. "We're getting our capabilities outside of the laboratory and into the hands of the warfighter and this is a proud accomplishment. You can actually see the benefits of the CIE through all the things it's done."

"It wasn't just the Joint Futures Lab or the Joint Experimentation Directorate (J9) that worked on this; it was a USJFCOM team accomplishment," he added. "There was support from the Standing Joint Force Headquarters-Core Element (SJFHQ-CE), the Command, Control, Communications and Computer Systems Directorate, the Joint Training Directorate (J7), and many others."

The CIE, which users access through a secure Web-based network, allows warfighters to share information and communicate although they are separated geographically.

It also provides up-to-date situational awareness in real time and assists joint task force commanders and their staffs in performing effects based operations, giving them the ability to make decisions quickly as well as helping them assess the capabilities of an adversary, giving them the advantage over enemy forces.

Elements of the tool include:

• A secure reliable network that promotes ease of information exchange, unconstrained by geographical, operational or organizational boundaries
• Visual presentations of information and knowledge, tailored to the specific needs of users
• Automated tools to acquire, store, fuse and disseminate information and knowledge routinely and on demand
• Accessible information and knowledge sources and persistent, virtual "communities of practice" located worldwide
• Business rules and organizational structures that capitalize on the power of collaboration

According to command officials, the CIE was nominated for the KM award based on several factors to include successful implementation and utilization of the tool, and the degrees to which the tool integrated commercial technology.

It was also evaluated on the degrees to which the capability solved a significant business problem, and the degrees to which implementation of the tool showed innovation as well as other aspects such as benefits that have resulted from warfighters using the capability.

Ways in which the capability has shown benefit to warfighters include:

• Empowering the joint force staffs' ability to plan, execute and assess military operations in a functional manner across geographically-distributed echelons, coalition partners, outside agencies-synchronous collaboration
• Giving joint force staffs access to volumes of relevant data and information through an enterprise portal to support action planning, execution and assessment-allowing warfighters to make better decisions faster
• Enabling effective KM giving an operational commander the advantage over an adversary

Originally, the CIE began as a concept that would enable the SJFHQ but was eventually explored for other venues. After becoming a matured capability, it found its way to the regional combatant commands (RCCs) by late 2003.

"We've fielded the CIE to four of the RCCs, to coalition force headquarters, to headquarters in Korea and to the headquarters for Multinational Forces Iraq," said McLarney.

CIE elements are also in use in Afghanistan and were used to support the 2004 Olympics in Greece.

USJFCOM has been working recently to integrate CIE concepts into joint doctrine. The SJFHQ-CE, along with J7 and J9, continue to look at theater commands with regards to tactics, techniques and procedures (TTP) as they apply to the CIE, and to adapt those TTPs into doctrine.

McLarney summed up the importance of the capability and why it should be recognized for its utility.

"It really shows a cultural change in the way the military does business," said McLarney. "It helps staffs work better together and helps them make better decisions. Just imagine the power of the CIE and how it allows hundreds or even thousands of military staff members to communicate from various distributed locations without having to be physically at the same location and their ability to get the commander's intent rapidly to every warfighter."  ¶ 08:35 0 comments

  Records Management Strategies for Success: the Records Management Society Conference 2005 | eGov monitor Records Management Strategies for Success: the Records Management Society Conference 2005 | eGov monitor: "The conference%u2019s theme was 'Strategies for Success', and the conference undoubtedly lived up to this theme. The focus of a large number of sessions was the future: the future of the profession, of the discipline and in particular the future of records management within individual organisations. In particular the conference addressed the fundamentals of building business cases and strategies to address the ever-growing problems of masses of paper and electronic documents and records. Although new and emerging technologies were not high on the conference%u2019s agenda, Alan Andolsen%u2019s startling introduction to emerging technologies was a notable exception %u2013 imagine a disc with the capacity of a hundred DVDs, or a computer the size of a pen, with a rollout screen!
The records management profession has been evolving rapidly in recent years, driving the need to question existing processes, models and standards at all levels. One of the most forward looking presentations this year was given by Gary Johnston, who introduced delegates to an alternative model for the design and implementation of records management systems. Gary discussed the concept of building quality into the design and implementation of records management systems, and proposed an alternative model to the accepted DIRKS and ISO 15489 standards. Gary claimed that this model would cause a reduction in the number of defects in the design and implementation of records management systems."  ¶ 08:33 0 comments

  Murray Jennex and the Science of Effective Decision-Making SDSUniverse
| Murray Jennex and the Science of Effective Decision-Making: "Murray Jennex's path to his current position has been a circuitous one, winding through military service and a 20-year career in the commercial nuclear industry with a stopover in the Ukraine.
Jennex is assistant professor in the Information and Decision Systems department within the College of Business Administration. Specializing in knowledge managementand organizational effectiveness, he is editor-in-chief of the International Journal of Knowledge Management and president of the Foundation for Knowledge Management.
Last month, as the academic keynote speaker at an Air Force conference in Tucson, Arizona, Jennex presented research findings identifying critical factors for knowledge management success. He also moderated a panel addressing issues facing the Department of Defense and the Air Force in implementing knowledge management.
%u201CKnowledge management is the process of collecting specific knowledge and using it to improve performance. It recycles knowledge so that decisions can be made more effectively,%u201D Jennex said.
Knowledge management is crucial to the military because it teaches military personnel what to do in specific situations by learning from past mistakes. It can�improve a soldier's reaction time�in life-threatening situations.
Jennex has first-hand knowledge of the military from a 4-year stint in the Navy. After leaving, he pursued his education, earning a bachelor's degree in chemistry and physics from William Jewell College, an MBA and a master's in software engineering from National University, and, finally,�a master's in telecommunications management and a Ph.D. in information systems from the Claremont Graduate University.�Jennex is also a certified information systems security professional (CISSP) and a California registered professional mechanical engineer (PE).
After a 20-year career in�the commercial nuclear industry he landed�a position as Y2K manager of southern California�during the months leading�up to the millenium.�Jennex and his team�maintained�the region's computer systems and repaired transmission systems�damaged by hackers.
As a result�of his�experience as a Y2K�manager he was given various opportunities to work in the Ukraine.��%u201CAfter being there for a couple of months I fell in love with the country,' he said. %u201CThe people are friendly and work hard, I relate well to them.%u201D"  ¶ 08:32 0 comments

  The Hindu Business Line : Go that extra mile for KM
The Hindu Business Line : Go that extra mile for KM
: "THE building blocks of information society are data, information and knowledge, writes D. Kamalavijayan in Information & Knowledge Management, from Macmillan India Ltd (www.macmillanindia.com) .

He defines data as an observed fact, based on some survey or study or some conscious effort relating to certain activity. 'Data can be numerical, descriptive, graphic and symbolic.'

If that's easy-to-grasp information about data, please know that information can mean different things to different people.

'For a stockbroker, the fluctuating prices of shares are information. A librarian treats recorded knowledge as information. In telecommunication, the signals transmitted or received are essentially information.'

Yet, two things are essential in information, according to the author: It has to be perceived; and it has to be transmitted.

Then, what is knowledge? It is a synthesis of information contents received over time, explains Kamalavijayan.

Know that knowledge is an organised set of statements of facts or ideas presenting a logical result or judgment. And also that knowledge may or may not be transmitted; 'it is primarily meant for decision-making.' The omniscient may not be omni-talking or omni-mailing!

The author discusses how `seven properties' of information economics make it different from other branches of economics.

For instance, it is not a depletable resource, but a synergetic one, with value growing in the process of its use. While such perennial-ness isn't something that a miner can comprehend, let's move on to a different question: Can you measure information?
To answer this, the book draws insight from Claude Shannon's idea that a message is a string of symbols, and that information is the probability of these symbols being transmitted without distortion.

'The greater the information in a message, the lower is its randomness, or noisiness, and hence the smaller is its entropy,' says Kamalavijayan, citing www.slider.com, which pegs redundancy of English at 50 per cent, meaning 'half the elements used in writing or speaking are freely chosen, and the rest is required by the structure of the language.'

Redundancy is information in excess, and knowledge is `an extremely efficient information compression'.

Don't be contented with whatever you've learnt thus far, because there's `content' which the author describes as having two major attributes, viz. subject category and direction.

`Content management' aims at effectively collecting, managing and making information available in targeted publication.

A not-to-be-missed section of the book is on case studies. One case is about how knowledge management (KM) is practised in Infosys, as 'an institution-wide revolution'. Another is on Dr Reddy's strategy of `articulating knowledge'.

The author, however, cautions that KM defies a crisp definition. Nor is there consensus on what KM is, so Kamalavijayan explains first what KM is not."  ¶ 07:31 0 comments

  NetDimensions Shakes Up LMS Market with Self-Installing, Fully-Featured LMS for $ NetDimensions, a provider of global, enterprise-class learning management systems, today announced the availability of its newest LMS version to the U.S. market for $995, with no annual renewal charges. With the introduction of Enterprise Knowledge Platform (EKP) Bronze, NetDimensions offers companies deploying online training programs a fully- featured, multilingual LMS at a cost far below the average market cost.

"Our goal with this offer is to shake up the LMS market," said Jay Shaw, co-founder and CEO of NetDimensions. "Most LMSs are expensive to implement, customize, and maintain because they are based on outdated technology. EKP Bronze can be installed straight out of the box and configured for immediate use in less than a day. We know this all sounds too good to be true, but that's only because the market has such low expectations."

Recognized as one of the top-rated LMSs in overall customer satisfaction by Bersin & Associates, EKP is used by heavyweight multinational corporations such as HSBC, ING, ABN AMRO, and Cathay Pacific. "NetDimensions distinguished itself with the highest LMS customer loyalty of any vendor (none of its customers are even interested in switching) and very high ratings in ease of implementation," wrote Josh Bersin in the 2005 LMS Customer Satisfaction Study, a survey of the customers of 16 leading LMS vendors. "We expect them to grow rapidly in the U.S. market in 2005 and 2006."

All versions of the Enterprise Knowledge Platform offer a range of standard reports; data can be downloaded to Excel for further analysis and customized formatting. EKP is platform independent and will operate on Sybase, Oracle and Microsoft SQL Server databases. EKP is shipped with an MSDE-embedded database option. EKP users can quickly upload libraries of AICC- compliant and SCORM-conformant courses for launching, tracking, and management. EKP Bronze supports English and one additional language of the purchaser's choice.

"Based on transaction-server technology used for highly secure online banking systems, EKP is AICC compliant, SCORM certified, and 100-percent Java," said Ray Ruff, co-founder and CIO of NetDimensions. "In addition to being highly secure and easy to install, EKP has several other key technology advantages. Its component-based design means we can easily update and enhance the system, with no disruption on the user's side. EKP is also very easy to customize. In fact, most of our customers do the work themselves in days."

For $995, purchasers get a perpetual license for EKP Bronze supporting up to 3,000 learners. NetDimensions will honor an unconditional money-back guarantee up to 30 days from date of purchase. An annual support fee of $500 per year gives purchasers access to product updates and support services. Companies deciding to upgrade to other versions of EKP (unlimited EKP Bronze, EKP Silver or EKP Gold) can apply the $995 to the upgrade price.

For more information about EKP Bronze, including a detailed list of features and registration for NetDimensions' weekly product seminar, visit http://www.netdimensions.com/shop/outofthebox.php.  ¶ 08:38 0 comments

  Squire, Sanders & Dempsey Upgrade to Hummingbird Enterprise(TM) for Legal to Deliver End-to-End Matter Lifecycle Management Squire, Sanders & Dempsey Upgrade to Hummingbird Enterprise(TM) for Legal to Deliver End-to-End Matter Lifecycle Management: "Hummingbird Ltd. (NASDAQ: HUMC,
TSX: HUM), a leading global provider of integrated enterprise content
management (ECM) solutions, today announced that global law firm Squire,
Sanders & Dempsey L.L.P. has selected Hummingbird Enterprise(TM) for Legal to
provide the firm's 1,500 lawyers and legal staff with an advanced content and
knowledge management platform for end-to-end matter lifecycle management. The
Hummingbird matter-centric solution will enable the firm to leverage its
intellectual assets and collective expertise by offering legal teams an easy
way to store, manage and share content and information amongst practice areas
and with clients."  ¶ 09:42 0 comments

  PRESS RELEASE Kaidara Adds Educational Assessment Provider to Its Client Roster PRESS RELEASE Kaidara Adds Educational Assessment Provider to Its Client Roster: "Kaidara Software, Inc. today announced that
Pearson Educational Measurement (PEM), the largest comprehensive provider
of educational assessment solutions, has selected Kaidara's flagship
product, Kaidara Advisor, a Knowledge Management system, to
cost-effectively manage its product support service. With Kaidara Advisor,
PEM aims to increase customer satisfaction and employee productivity by
providing efficient customer support and service to the state and local
agencies, educators, and publishing companies its call center team
currently supports.
PEM's customer support team addresses complex, technical issues for a
variety of educational assessment products and services. PEM intends to
create an extensive knowledge base with Kaidara, enabling the customer
support team to leverage subject-matter experts to quickly resolve issues.
'Being responsive to customer inquiries and providing exceptional customer
service is a top priority for Pearson Educational Measurement,' stated
Darice Keating, vice president of program management for Pearson
Educational Measurement. 'Kaidara will be instrumental in enabling our
support team to leverage our vast knowledge base to rapidly address complex
questions and deliver the highest quality of service that sets us apart in
the marketplace.'
"  ¶ 09:41 0 comments

  Informatics targets Rs.5 bn revenue in five years. Informatics targets Rs.5 bn revenue in five years:- - Business News - Webindia123.com: "nformatics, a leading technology firm in knowledge process management (KPM), has set a revenue target of Rs.5 billion in the next five years from the Rs.450 million that it posted in fiscal 2004-05.The Bangalore-based firm, which deals with content development and e-publishing services, foresees a big opportunity in content management, information aggregation and related areas, estimated to be a billion dollar industry in India.As a leading provider of knowledge management services to premier institutions and research establishments, Informatics plans to ramp up its headcount to 1,000 people by 2010 for expanding its operations and tapping the growing business potential. It currently has about 100 employees, with an additional 250 people operating from their respective homes.The company's workforce compiles, edits and consolidates information from different sources the world over to build knowledge products for its premier customers.'The storage of knowledge is moving rapidly from print to electronic medium. We are positioned to take advantage of our skill sets built over the years to address this change,' Informatics chairman and managing director N.V. Sathyanarayana told reporters here Wednesday. With its focus on aggregating space, the company is looking at developing content for the electronic as well as print media and using its core competencies for content distribution through online and digital formats for the local and global markets.'The knowledge process outsourcing services industry is about $1 billion in the sub-continent and is expected to grow to about $17 billion by 2010, employing 300,000 professionals in the next five years,' Sathyanarayana said.The company has launched a database of 12,000 e-journals providing access to several million journal articles. Users can access the information in real-time on an annual subscription basis.'We build local content that is licensed by global information companies such as Dialog (a Thomson company), Reuters, Dow Jones and FT Online. The content is also made available to Indian corporate and academic organisations, including market research, advertising and consulting companies,' Sathyanarayana said.According to neoIT, a leader in offshore advisory and management consultants, the aggregation market is part of the $200-billion global information market."  ¶ 09:40 0 comments

  Interactive Intelligence Announces Desktop Client and e-Service Enhancements to its Contact Center Suite Interactive Intelligence Announces Desktop Client and e-Service Enhancements to its Contact Center Suite
: "nteractive Intelligence
Inc. (Nasdaq: ININ), a global developer of business communications software,
announced enhancements to its award-winning contact center suite -- Customer
Interaction Center(R) (CIC). The software upgrade provides broader desktop
client support through several new client interfaces, as well as the
introduction of enhanced Web self-service and e-mail response management
capabilities.
(Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO )
'Our latest client enhancements were designed for faster deployment,
simplified management, and more flexible and efficient communications,' said
Interactive Intelligence president and chief executive officer, Dr. Donald E.
Brown.
Long-recognized for its innovative design, the Interactive Intelligence
software includes multimedia routing and queuing, speech-enabled interactive
voice response, call recording, Web chat, and more, all offered as part of a
bundled communications application suite based on open standards and capable
of running on both traditional and voice over IP (VoIP) networks.
With this latest release, new options to CIC provide client integrations
for Microsoft Outlook(R), Microsoft CRM(R), and Microsoft Great Plains(R),
along with a new 'thin' client version called Interaction Client .NET Edition
for zero-effort deployment.
The new version of CIC also includes enhancements to its easy-to-use
knowledge management system, called e-FAQ(R), which offers automated responses
to e-mail and Web inquires. This functionality enables customers to reduce
costs by speeding self-service resolution in response to contact center
inquiries, thus freeing up agents' time to deal with more complex
interactions.
'The latest Interactive Intelligence feature enhancements help address
today's contact center needs by empowering customers to more rapidly respond
to industry trends such as the growing uptake of voice over IP, a rapidly
growing remote workforce, and the pressing need for cost-effective mid-market
contact center solutions,' said Blair Pleasant, president and principal
analyst with COMMfusion, a consulting and market research firm specializing in
voice/data convergence markets and technologies."  ¶ 09:47 0 comments

  Former U.S. Army Chief of Staff, General Dennis J. Reimer, to Lead DFI Government Services Former U.S. Army Chief of Staff, General Dennis J. Reimer, to Lead DFI Government Services
: "DFI International announced today
that General Dennis J. Reimer, USA (Ret.) will join the organization as
president of its government services company. In his new role, General Reimer
will provide both strategic direction and daily operational leadership of a
premier provider of national security research, analysis, and knowledge
management services. Now celebrating its 20th anniversary, DFI International
supports clients within the Departments of Defense and Homeland Security, the
U.S. intelligence community, and in the private sector.
General Reimer served for the past five years as director of the National
Memorial Institute for the Prevention of Terrorism, a non-profit organization
in Oklahoma City founded to assist state, local, tribal, and national
jurisdictions in preparing for and preventing future acts of terrorism on U.S.
soil. Previously, General Reimer had served from 1995 to 1999 as the 33rd US
Army Chief of Staff."  ¶ 19:33 0 comments

  Real-world agility MIS | Magazine > Real-world agility: "
In the real world, agility is a careful balance between institutionalised control and carefully choreographed redeployment.

Little wonder then that many executives see agility being achieved through specific decisions. Executives see agility achieved by creating independent business units to edge closer to key customers and markets.

Technologists see agility achieved through technologies such as Web services. Others see agility in mergers and acquisitions.

These views each have a grain of truth, but none captures the entirety of agility.

Enterprise agility is something you earn and build through your enterprise decisions and investments. There is no out-of-the-box agility despite what technology vendors and consultants say.

Agility is increased or decreased by management actions and attitudes. It is a characteristic that defines the quality of your enterprise, or how ready your organisation is to launch and support a new product. It is the ability to change when needed with cost and risk under control.

Agility's strategic value comes from its ability to support competitive advantage. Enterprises that can readily change without incurring unnecessary cost preserve their sources of competitive advantage. Because agility cannot be bought or sold, advantage attained through agility is sustainable over time. "  ¶ 19:32 0 comments