Virtual Services, Cadpo Announce Strategic Partnership to Offer Cost- Effective, Productivity-Enhancing Automotive MCAD/PLM T mysan.de/international - Virtual Services, Cadpo Announce Strategic Partnership to Offer Cost- Effective, Productivity-Enhancing Automotive MCAD/PLM Training: "Virtual Services, Inc. and Cadpo announced today a strategic partnership to provide automotive MCAD/PLM (mechanical computer-aided design/product lifecycle management) training to OEMs and suppliers in Michigan. The companies' combined programs will impact the automotive industry with lower cost e-learning and blended learning offerings, as well as productivity-enhancing best practice training.

Virtual Services provides engineering solutions and support services to suppliers of BMW, DaimlerChrysler, Ford, General Motors, Honda, Hyundai, Nissan and Toyota. Cadpo provides engineering knowledge through i.get.it(R) -- the only multi-application e-learning system in the MCAD/PLM market. "  ¶ 09:26 0 comments

  Italy's Artemide Standardizes UGS Teamcenter and NX Jan 27 - Italy's Artemide Standardizes UGS Teamcenter and NX
UGS, a leading global provider of product lifecycle management (PLM) software and services, today announced that Artemide, an international leader in the lighting industry, will implement UGS’ Teamcenter™ and NX™ products as its corporate standards for PLM and digital product development.

Artemide will deploy Teamcenter, the de facto standard for PLM, to integrate and manage product information generated internally and by its customers. The company will use NX, UGS’ digital product development solution, for product design, engineering and manufacturing.

“The need to reduce design times and to develop designs simultaneously in different technical offices - as well as to make faster and faster changes - have led the company to adopt a reliable and popular system such as UGS’ software,” explained Paolo Leoni, design department manager at Artemide Group. “Our existing system did not deliver enough reliability and potential according to our expectations. The need to deploy software allowing utmost modeling freedom, widely recognized on the market and used by most mold makers, has led us to choose UGS’ NX.”

“We develop more and more complex projects in terms of design, getting closer and closer to the limit of being able to incorporate the basic components. Employing UGS’ software, we expect to edit geometry and relative component positions much more quickly, so as to evaluate the visual impact and possibly repeat laboratory tests. Another element we expect to improve is the chance of interfacing our enterprise resource planning system,” added Leoni.   ¶ 07:08 0 comments

  Army launches buy for knowledge management systems Army launches buy for knowledge management systems
The Army has issued a request for proposals for a single integrator for its Army Knowledge Online-Enterprise Services program.

The service has seven contractors working on different components of the AKO portal, which has led to redundant efforts, Army officials said.

AKO and its counterpart for the Secret IP Router Network, AKO-S, rely on contractor-owned systems at the primary site at Fort Belvoir, Va., and at a secondary backup location.

Both AKO and AKO-S are part of the service’s Enterprise Services program.

In the RFP, the Army said it wants to find a single contractor to make the program more efficient.

The winning vendor will be responsible for all aspects of the portal’s operation, maintenance and technological upgrades, according to contracting officer Teresa L. Lukavec. In a notice with the RFP, Lukavec said the work includes program support, physical security, Army Home Page administration, and help desk and end-user support.

The contractor will also develop software for AKO and AKO-S to meet requirements changes.

The Army originally had planned to issue the RFP last summer but delayed the release to fine-tune the requirements.

The Army has created about 1.6 million accounts for AKO, which provides single-sign-on access to hundreds of Army applications and services.

In September, the Army unveiled the third version of AKO, built on software from Appian Corp. of Vienna, Va. AKO-3 added collaboration features for setting up online forums, chat rooms and e-mail distribution lists.

The Army Contracting Agency’s IT, E-Commerce and Commercial Contracting Center is running the AKO procurement. It will accept bids until March 24.  ¶ 09:12 0 comments

  Kanisa Named as a Finalist for the SIIA's Prestigious Codie Awards; Software & Information Industry Association Recognizes Kanisa for Excellence in Kn Kanisa Named as a Finalist for the SIIA's Prestigious Codie Awards; Software & Information Industry Association Recognizes Kanisa for Excellence in Knowledge Management Software: "The Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industry, has named Kanisa a finalist for the prestigious peer-recognition Codie award in the Best Business Intelligence or Knowledge Management Solution category.

'The 20th annual Codie Awards continue the tradition of honoring the best of the software, content and education technology industries,' said Ken Wasch, SIIA President. 'When one considers the number of outstanding companies that competed this year, being named a Codie Awards finalist is a significant achievement. We are pleased to recognize Kanisa for its industry-leading innovations in knowledge management.'

Kanisa established the market for Service Resolution Management (SRM) in 2003 by building customer service applications on top of its patented knowledge management platform. Unlike point solutions such as legacy knowledge bases and search tools, Kanisa's SRM applications automate the problem resolution process across all customer touchpoints, including contact centers, email, self-service, and online communities."  ¶ 09:11 0 comments

  Knowledge Management Associates Attains Gold Certified Partner Status In Microsoft Partner Program Knowledge Management Associates Attains Gold Certified Partner Status In Microsoft Partner Program; KMA Further Distinguishes Itself by Earning Microsoft Competencies: "Knowledge Management Associates (KMA), an IT consulting and business software firm which helps clients become more productive, insightful and collaborative, today announced it has attained Gold Certified status in the Microsoft Partner Program with competencies in both Business Intelligence and Information Worker Productivity Solutions. As a Gold Certified partner, KMA has demonstrated expertise with Microsoft technologies and proven ability to meet customers' needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the marketplace.

Founded in 1995, KMA leverages a unique integration of business & technology skills, to deliver the highest level of customer value. KMA specializes in the disciplines of knowledge management, executive reporting and business intelligence, corporate portals and custom applications via Microsoft platform technologies. The firm also develops Mekko Graphics(TM), a powerful and widely-distributed software product integrated with Microsoft Office, designed to address the business charting needs of strategic business professionals.

'We at KMA are extremely pleased with our status as a new Microsoft Gold Certified Partner for Information Worker and Business Intelligence Solutions,' said KMA President David Goldstein. 'Having Gold Competencies in both the IW & BI categories allows us to effectively promote ourselves to customers as having proven expertise in delivering high-value, strategic business solutions. For New England customers, Gold Certification status provides us with an early line of sight to new products, services and programs from Microsoft, which can extend the value we bring to our client relationships. Further, KMA is recognized in the marketplace as a highly skilled, specialized business productivity expert and an extension of the local Microsoft team.'"  ¶ 09:00 0 comments

  Charles Russell Migrates to Next Generation Document and E-mail Management Platform Built On Hummingbird Enterprise(TM) Charles Russell Migrates to Next Generation Document and E-mail Management Platform Built On Hummingbird Enterprise(TM): " -- Hummingbird Ltd. , a leading global provider of integrated enterprise content management (ECM) solutions, today announced that UK-based law firm, Charles Russell, is completing a firm-wide migration from the two-tier client/server environment of DOCS Open(R), to the multi-tier architecture of Hummingbird Enterprise(TM) DM, part of the Hummingbird Enterprise for Legal solution.

The new platform supports the evolving needs of the progressive law firm, introducing a matter-centric way of working for the firm's 400 fee-earners, offering advanced document management, e-mail management, records management and knowledge discovery, enabling the users to put content into context. In addition, the new platform provides fee-earners with access to matter-related information, documents and e-mails from their BlackBerry(R) wireless devices.
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With offices across the United Kingdom, Charles Russell provides full and integrated legal services to businesses, individuals, governments and not-for-profit organizations. The law firm has been a Hummingbird client for many years, until recently using DOCS Open as their document management system. To support their expanding internal document management requirements and to provide new functionality for the fee-earners, the firm decided to upgrade to the multi-tier architecture of Hummingbird Enterprise DM. The advanced enterprise content management platform will help the firm attain a competitive edge in the marketplace, enhances the service capabilities to their clients, and has delivered significant performance improvements for e-mail retrieval and index searching.

Initially focusing on matter-centric computing for e-mail and documents, the firm has plans to extend its use of the Hummingbird platform to enable full matter lifecycle management, taking advantage of other key components of the Hummingbird Enterprise for Legal suite of solutions such as Enterprise Webtop (Hummingbird's portal framework), Mobility and Records Management."  ¶ 08:57 0 comments

  Celequest Selected as Finalist for 2005 Codie Awards Celequest Selected as Finalist for 2005 Codie Awards: "Celequest, the leading provider of Operational Performance Management solutions, today announced that Celequest Activity Server has been selected as one of six finalists in the Software & Information Industry Association's (SIIA) 20th Annual Codie Awards for 'Best Business Intelligence or Knowledge Management Solution.' Celequest launched Celequest Activity Server in June 2003 to provide executives, line managers and decision-makers with instant access to the business-critical information they need to monitor and manage business performance. The Codie Award for the Best Business Intelligence or Knowledge Management Solution is presented to the product or service that best facilitates the analysis of quantitative business data in order to enable business managers to make strategic decisions. The Codie Awards holds the distinction of being the only peer-recognition awards program of its kind in the industry, providing a unique opportunity for companies to earn the praise of their competitors. The Codie Awards program, now in its twentieth year, remains the standard-bearer for celebrating outstanding achievement and vision in the software industry. The 2005 Codie Awards winners will be presented at a black-tie gala on May 25, 2005 at Universal Studio's Globe Theater in Universal City, CA."  ¶ 08:56 0 comments

  Trainer1 - The Trainer1 three Trainer1 - The Trainer1 three
Trainer1, the independent e-learning specialist and creator of sophisticated courseware for learning, is revealing three major advances in the electronic delivery of learning materials at its stand at the Learning Technologies exhibition, taking place at Olympia, London, on 26th and 27th January.

The three major advances are:

- Context Sensitive Learning™ (CSL) - software intended for organisations that want to provide their staff with information and communications technology (ICT) training in a user-friendly way. CSL™, which provides training materials rather than the pure information given through context sensitive help, can be applied to any program running on the client machine including web based applications and bespoke created software.

- Argonaut, an enterprise-wide, simple to install and use, knowledge management application for the search and retrieval of all forms of information contained within a corporate intranet/extranet. Argonaut includes a tracking system for continuing professional development (CPD), a full search engine and the ability to manage e-learning materials that do not conform to AICC/SCORM standards.

- The latest version of the 'authoring tool for non-programmers': Trivantis' Lectora Professional Publishing Suite 2005. The 'Lectora 2005' software includes several new features including allowing the creation and updating of sharable media libraries; enabling questions to be imported in bulk from question banks held in Access databases or Excel spreadsheets, and allowing courses to be published to HTML without removing AICC/ SCORM specifications.

According to Trainer1, an organisation that combines CSL™ with Argonaut, along with an authoring tool, such as Lectora, to create the templates and content of the learning modules and a learning management system, such as Coursemill, to track usage, has - for the first time - a complete e-learning and e-information system.

Trainer1's client list includes major corporates such as ABN AMRO, Alliance & Leicester, Kraft, Mitsubishi Corporation, Specsavers and Camelot, along with public sector clients including the Office of the Deputy Prime Minister, the Department for International Development and the Royal Hospital for Neuro-Disability.

  ¶ 08:55 0 comments

  AmSouth Selects Kanisa to Optimize Customer Service; Large Retail Bank in the Southeast Joins Financial Services Leaders that Rely on Kanisa for Servi AmSouth Selects Kanisa to Optimize Customer Service; Large Retail Bank in the Southeast Joins Financial Services Leaders that Rely on Kanisa for Service Resolution Management: "CUPERTINO, Calif.--(BUSINESS WIRE)--Jan. 24, 2005--Kanisa Inc., the leading provider of service resolution management applications, today announced that AmSouth has licensed Kanisa Support Center from the award winning Kanisa6 Suite. AmSouth, a leader among banks in the Southeast with $50 billion in assets, has deployed Kanisa Support Center to automate the service resolution process for its 450 support agents.

'We chose Kanisa because it offered the most complete solution for our agents. The combination of Kanisa's easy-to-use guided search capabilities and flexible authoring made it the logical choice for AmSouth,' said Vicki Yackel, vice president of TeleBanking Services for AmSouth. 'With Kanisa, we expect to increase first call resolution, create consistency in our knowledge base and make our agents far more effective.'"  ¶ 09:16 0 comments

  Objectivity Awarded General Services Administration --GSA-- Schedule Contract Objectivity Awarded General Services Administration --GSA-- Schedule Contract: "Continuing to build on its commitment to the government sector Objectivity, Inc., the leader in real-time data management solutions for complex inter-related data, today announces that it has been awarded a Federal Supply Schedule (FSS) contract by the General Services Administration (GSA), making it easy for government agencies to procure the company's flagship product, Objectivity/DB, quickly and cost-effectively.

Easier For the Government to Acquire Objectivity/DB

'The award of our FSS contract is significant because it allows government agencies to acquire Objectivity's high performance database through the GSA Schedule at a discount from commercial prices,' states Jay Jarrell president and CEO of Objectivity. 'The GSA FSS contract simplifies government agencies' access to our product by eliminating exhaustive competitive pricing and contracting procedures and allows us to focus all of our efforts on providing them with the most effective solution for finding the 'needle in the haystack' in real-time knowledge management and data fusion applications for security and intelligence agencies.'

"  ¶ 09:15 0 comments

  What is vocabulary management solution? Daily Times - Site Edition: "What is vocabulary management solution?

A Vocabulary Management Solution (VMS) provides the tools for a software knowledge management system that can be used on both intranets and extranets for managing taxonomies, thesauri, classification schemes, and provides users with the capability to control files and indexes. Vocabulary Management Solutions will generally provide users with configurable record structures, intranet and extranet client/server networking, Web based user interface for all editorial tasks, and web-based indexing tools that allow for easy searching and browsing."  ¶ 07:25 0 comments

  destinationCRM.com: Novell's New Analytics Engine Enhances Its Service destinationCRM.com: Novell's New Analytics Engine Enhances Its Service: "Project Genesis launches network integrator Novell from silos of information into the integrated customer service space.

by Mike Lyons, as told to Colin Beasty

Friday, January 21, 2005
# Why CRM?
We were looking to enhance our service capabilities for our customers over the Web and by phone. We had to change our customer service so we would have a 360-degree view of our customer base, an integrated application for our engineers, and an enhanced experience for our customers, from both a knowledge management standpoint and an incident/registration/follow-up standpoint.

# What obstacles did you encounter?
We had a call management system that was eight years old; we had a knowledge management system that was not integrated with the call management system; and our Web service was a separate, homegrown application. Although we tried to mask the fact that they were siloed, they were in fact siloed. This was problematic for us and for our customers--we really needed to get to the next step. Click here to find out more!


# How did you select a vendor?
We did a very thorough analysis [with] a cross-functional team of what I like to call superusers within the business and our IT organization. We had a scorecard we used for vendor evaluations based on the technology, the partnership aspect, and the price. We selected Kanisa for our knowledge management system, and Siebel for our customer management system. Both systems are fully integrated across our entire enterprise.

# How well did the multivendor implementation progress?
Extremely well: We were on time and on budget, which is somewhat unique with the deployment of a large enterprise system. It was probably our largest deployment in the nine years that I've been with Novell.

# What are the main rewards?
From an internal standpoint, we now have our engineers on a fully integrated platform. They're all using one tool for all their needs. It gives them a highly integrated and accessible tool for their use. Our previous deployment was client-server based, so it was not well suited for providing the tools that we needed for our field force, which is about 60 percent of our engineers.

From our customer experience standpoint, it's also fully integrated. Customers can go in via the Web and access our knowledge management system. If they're not successful in their search, they can very easily register an incident, which will then get handled by either our engineers in the field or via call centers throughout the world. It's enhanced us both internally and externally for our customers.

Also, the Kanisa technology has a very strong analytics engine. We're now able to not only see from an analytic standpoint where we've been successful in providing information to our customers, but just as important we can see where there are knowledge gaps. We can see where we haven't been that successful, so we can then appropriately offer knowledge to fill those gaps.

# What are your next steps?
Within the next couple of months we'll be deploying expert forums, which will be the last phase of our technology refresh. We'll be using Kanisa's expert forums, and again, they'll be totally integrated with the other systems. Customers can go into our knowledge base, they can access and participate within our communities, and then if necessary register a call. All of this will be identity-driven, so that what they've done along their journey goes with them along their journey.

Lessons Learned
# Break down the silos. Having an enterprisewide, integrated customer service solution is critical to maintaining customer service both internally and externally.

# Analytics means enhanced customer service. Employing a system with a strong analytics engine allows you to better fill the knowledge gaps in the information customers seek.

# Having a field-force friendly CRM application can be crucial. Sales, marketing, and customer service applications need to be integrated and highly accessible."  ¶ 11:47 0 comments

  Swebtec Partners with Technovation for Asia-Pacific Launch PandCT - News Article
Swebtec, a leading UK provider of content management software and related services, has launched in the Asia-Pacific market in partnership with New Zealand-based technology consultancy Technovation Direct Limited.

The partnership brings content management capabilities to Technovation’s existing portfolio of knowledge management solutions through the addition of Swebtec’s expressCMS solution. Technovation is the largest reseller of knowledge management solutions in New Zealand, with particular experience in legal and government environments.

ExpressCMS is a powerful web platform designed to make the management of corporate websites quick, easy and cost-effective. It operates on all open platforms to enable users to build websites and add additional content to existing sites without any technical training.

Jamie Kruger, joint Managing Director of Swebtec says, “Our partnership in the Asia-Pacific market brings the simplicity and cost efficiency of Swebtec’s expressCMS together with Technovation’s unrivalled understanding of the local market. We are fully committed to the needs of businesses in the region and look forward to building on our success in the UK market.”

Don Staples, Managing Director of Technovation Direct Limited, says, “There is a significant need for a cost effective content management system in the Asia Pacific market but there are few viable solutions today. We are now able to offer a full range of knowledge management systems to our clients, enabling small to medium enterprises to deploy highly effective websites without additional technical expertise.”  ¶ 11:45 0 comments

  allAfrica.com: Nigeria [interview]: Indigenous Software is Making Mark allAfrica.com: Nigeria [interview]: Indigenous Software is Making Mark - Mba-Uzoukwu: "Since 1996, InfoGraphics Nigeria Limited has been in the forefront of developing multimedia and internet applications for the Nigerian business community. From inception, we clearly defined our mission to be that of guiding public and private sector organisations in leveraging technology to integrate traditional and digital media communications platforms as strategic tools for acquiring and sustaining competitive advantage in a globalising economy.

We have been privileged to be active participants in building a growing consciousness and commitment to deploying multimedia, internet and collaborative technology within the work environment in Nigeria. This in turn has led to our development of internal capacity to conceptualise, develop, deploy and manage information technology solutions cutting across the diverse economic sectors of the Nigerian economy.

The InfoGraphics service solutions portfolio is structured into four overlapping and tightly integrated areas of excellence, each offering a competency that reinforces and leverages the related technologies - Multimedia Solutions - digital and conventional business communications design; Internet Solutions - intranets, portals, e-business application development and deployment; Knowledge Solutions - knowledge management and e-learning solutions; and Bespoke Solutions - software application development, with our clientele cutting across all sectors of the economy, namely banking, oil and media."  ¶ 09:22 0 comments

  Law firm Faegre Benson Hobson Audley LLP selects nFlow Digital Dictation Law firm Faegre Benson Hobson Audley LLP selects nFlow Digital Dictation: "Following a successful pilot, law firm Faegre Benson Hobson Audley (Faegre), has selected the nFlow digital dictation solution through implementation partner Tikit, for use in the London office. The system has also been implemented for a number of users in the US parent firm of Faegre & Benson to enable the transcription of work dictated by UK lawyers.

Faegre selected nFlow based upon its ease of use and flexibility. Unlike other digital dictation systems that use their own proprietary audio formats, an additional key feature of the nFlow system was its use of audio formats that are part of the standard Microsoft Windows package, enabling easy dictation exporting.
"  ¶ 09:21 0 comments

  Indiana University: codification works better. Market Line: "Although knowledge management has been a much-ballyhooed buzzword for years, the bloom has faded from the rose of late as firms have struggled to pinpoint the bottom-line value such systems bring to a firm. Adding to the confusion is the debate over whether to implement 'personalization' systems that are initially cheaper to set up, but have proven unwieldy for large firms, or the 'codification' systems that often are given short shrift by top knowledge management gurus. As it turns out, codification-based systems are much better. Two professors at IU's Kelley School of Business, chronicling and analyzing how 1,500 sales representatives at a major pharmaceutical firm used a knowledge management system, have empirically linked well-run codification-based knowledge management systems to dramatic sales increases. 'Over a two-year period, we found that the increase in sales due to knowledge management use was about 4 percent,' said Alan Dennis, the John T. Chambers Chair of Internet Systems. 'We also found new sales reps with less than one year of experience experienced about a 2 percent increase in sales from knowledge management use, whereas very experienced reps, e.g., more than five years, gained about a 6 percent increase in sales.' Dennis and Dong-Gil Ko, assistant professor of information systems, say their study is the first to catalogue the bottom-line impact of a knowledge management system. Alan Dennis can be reached at 812-855-2691 or ardennis@indiana.edu. Dong-Gil Ko can be reached at 812-855-9978 or dgko@indiana.edu."  ¶ 09:20 0 comments

  Hummingbird reports continued growth in sales and earnings in first quarter Canada NewsWire: "Total Sales up by 7.8%; Hummingbird Enterprise Sales up 10.6%; Adjusted EPS up by 16.7% TORONTO, Jan. 19 /CNW/ - Hummingbird Ltd. (TSX: 'HUM' and NASDAQ: 'HUMC'), a leading global provider of integrated enterprise content management (ECM) solutions, today reported its consolidated results for the first quarter ended December 31, 2004. The financial figures in this release are reported in U.S. dollars in accordance with U.S. generally accepted accounting principles, except where noted."  ¶ 08:45 0 comments

  ISACSOFT Inc. Appoints New CFO - Veteran Financial Industry Executive, Michel Béland Canada NewsWire: "ISACSOFT Inc. (TSX:ISF), a leading provider of software solutions for knowledge-based organizations worldwide, is pleased to announce the appointment of Mr. Michel B�land to the position of Chief Financial Officer, effective immediately. Formerly CFO of BiblioMondo - the international library software company acquired by ISACSOFT in September 2004 - Mr. B�land brings more than 25 years of senior financial management experience to ISASCOFT. A chartered accountant, Michel B�land has held CFO positions within a number of major international public companies in the software, telecommunications and financial services sectors, including Roger's AT&T Wireless (TSE, NYSE), Newcourt Credit Group USA (TSE, NYSE) and Softkey Software Products (TSE, NASDAQ)."  ¶ 08:44 0 comments

  80 Percent of Organizations Surveyed Plan to Advance Learning Programs in 2005 80 Percent of Organizations Surveyed Plan to Advance Learning Programs in 2005: "Eighty-four percent of Fortune 1000 and government organizations recently surveyed by THINQ Learning Solutions, Inc. have plans to invest in their knowledge management systems over the next 18 months, moving to the next stage on THINQ's Learning Management Maturity Model(TM) (LM3) as part of that investment. Competency management and performance management will be areas of focus for the coming year. When asked to choose all relevant areas for investment from a list, a majority of respondents indicated that they planned to concentrate their investments in competency management (56%) and/or performance management (53%) applications. Respondents also planned to invest in Testing & Assessment (42%), Learning Management System (LMS) (40%), E- learning Content (33%) as well as Virtual Classroom and Learning Content Management System (LCMS) applications (both 30%), among others. About the LM3 THINQ LM3 is a representative model of five (5) evolutionary stages that organizations transcend in reaching their stated learning management strategies, from ad hoc to an optimized workforce. Each stage of LM3 is defined by an organization's level of engagement in nine core learning elements, including: * Program strategy & design * Learning management systems * Content management systems * Testing and assessment * Collaboration * Competency management * Performance management * Knowledge management * Change leadership. In Stage One, as few as three of these elements are engaged and being utilized to drive business value. Comparatively, Stage V organizations are running on all cylinders and driving maximum business value from their learning programs. Of those companies surveyed, 51% identified themselves as currently functioning at Stage Two of the LM3 -- Managed Learning, in which an organization has adopted both a consistent approach to learning as well as learning software applications and other technology investments to centralize information. Within twelve to 18 months, 49% anticipated that their investments would advance their learning initiatives to Stage Three -- Competency-Driven, in which learning technologies begin tying into other enterprise applications, such as ERP systems, and sharing information to build and maintain a learning culture. 'It's gratifying to see so many organizations moving along the learning continuum,' said Ray Maskell, CEO, THINQ Learning Solutions. 'Based on our customers' experiences, and the responses we've gotten from a broad range of organizations, we believe that the next 12 to 18 months will be an exciting period as learning organizations continue to mature. We're looking forward to working with our customers as they continue to tie learning to business objectives.' THINQ surveyed a group of Fortune 1000 and government organizations, including customers and other organizations. These included organizations in the financial and health services sectors as well as government and defense. More information, including complete survey results, is available online at http://www.thinq.com/lm3survey/."  ¶ 07:15 0 comments

  Technology Can Fix U.S. Intelligence Technology Can Fix U.S. Intelligence
The recently enacted intelligence reform bill was the best Washington could do, probably. That’s the bad news. The good news is that the marketplace knows that intelligence reform is much too important to be left to politicians and bureaucrats.

Click here to find out more!

The new legislation seeks to improve intelligence coördination through the appointment of a new layer of management. This alone can be a formula for failure. However, the chances of real reform are poor for other reasons as well.

The U.S. intelligence bureaucracy remains, unfortunately, convoluted and full of conflicting interests. The government’s answer to September 11 has been to create new bureaucracies: the office of the national intelligence director is only one example. The response to management failures and communications breakdowns has been to make the system more complex, not simpler. In fact, a number of the steps taken or proposed have not even been necessary. The United States already has legislation calling for centralized control of its intelligence community. It’s called the National Security Act of 1947. The current administration failed to manage the system as it should have.

The real problems within the intelligence community are much deeper and more ingrained. One way a technology audience might view them is as a failure to build an effective knowledge management system to support U.S. government policymakers. That perspective reveals an abundance of obvious flaws. There is a government culture that values secrecy and hoards knowledge rather than sharing it with those who need it most. Secrecy is important, but while emerging technologies—like quantum encryption, which will prevent eavesdropping—make it ever easier to protect information you want to hold close, they should be used to increase, not decrease, opportunities for openness. One senior military commander told me that perhaps 95 percent of what is now deemed secret is available via open sources, thanks to the Internet. Unnecessary secrecy costs billions and impedes the flow of vital information. It is also an exercise in futility. I’ve seen instances where Web-harvested information was received by the government and immediately classified.

As detrimental are the cultural biases institutionalized through a system of “stovepipes” that forces information to go up one management chain, across at the top, and down another before it can get to the people who need it the most. Furthermore, information producers within the intelligence community have too much control over who gets to see what—when every other new knowledge-based system in the world is being designed otherwise.

It is well within our power to create a flatter, more distributed knowledge management system that makes all data within the government available to users in real time regardless of agency affiliation, simply based on privileges assigned to them. But we don’t have it yet.

Nonetheless, the existing system can be enhanced via a few key steps. Unbelievably, many in the national-security community don’t have full access to the Web—because counterintelligence specialists worry that that would permit spies to hack into U.S. systems. Furthermore, much of what is out there is uninterpret­able even to those who see it: the United States lacks specialized analysts, and those it does have don’t have the linguistic skill to translate important data. But outsourcing the analysis and translation of open-source information to the private sector would enhance U.S. capabilities. In addition, the advent of the Semantic Web (which adds definition tags to information in Web pages so that computers can interact more productively) will further empower end users of information and make the Web a much more efficient tool.

If the government stopped spending billions producing what was already available for free or at low cost on the Web, then it could devote more money to the new technologies that will truly transform intelligence. These include everything from unmanned reconnaissance vehicles to the long-envisioned ubiquitous-­sensing networks that deploy vast quantities of microsensors to capture live data. Learning to better massage, intelligently search, interpret, and use the resulting information and to get good analysis to users is the ultimate challenge for U.S. intelligence—not adding new bosses to the system.

Getting intelligence to the field in real time and moving analysts closer to end users—and out of the echo chambers of intelligence institutions—are achievable ends. It is the larger marketplace and technological innovators like the readers of this magazine who will produce the intelli­gence reforms we urgently need—reforms that the recent bill, for all the fanfare around it, largely ignored.  ¶ 07:14 0 comments

  Noemic Engineering Completes the Deployment of its’ Cognitive Schemata Noema ("CSN") Knowledge System
CSN is a methodology for collecting, classifying, identifying, processing and storing data through a process that allows a computer to more accurately produce accurate information. The CSN tool set that will allow an entity to manage their enterprise content and implement the methodologies that will create machine readable data facilitating classification, taxonomies, search and retrieval solutions.

(PRWEB) January 16, 2005 -- Noemic Engineering of Reston, VA has successfully completed the first phase of the deployment of its knowledge management system, Cognitive Schemata Noema or “CSN””.

CSN is a methodology for collecting, classifying, identifying, processing and storing data through a process that allows a computer to more accurately produce accurate information. The CSN tool set that will allow an entity to manage their enterprise content and implement the methodologies that will create machine readable data facilitating classification, taxonomies, search and retrieval solutions.

Noemic Engineering has deployed CSN 4 strategic alliances with vertical market enterprise solutions providers: C-1 Commercial Real Estate, Clarity Enterprise Solutions, Sentio and E-AEC.com.

C-1 Commercial Real Estate (http://www.c1cre.com) provides complete enterprise solutions for the corporate real estate industry. Corporate Real Estate encompasses government and commercial property owners, facility managers, property managers and portfolio mangers. C-1CRE assist its clients with integrated systems that encompass all aspects of property ownership from complex building security systems such as: Employee badge identification; Fingerprint verification with two fingers per AFIS standards; Facial recognition on both 2D and 3D facial images; Automated electronic control doorway entrance based on the response from Proximity access control cards; Combinations of various biometrics technologies; Video surveillance system including real-time event recording, playback and facial recognition, to systems that analyze buy-sell portfolio decisions.  ¶ 18:41 0 comments

  Apprendimento e tecnologie, una riflessione ed il progetto FUeL - 30 Oct 2002 Apprendimento e tecnologie, una riflessione ed il progetto FUeL - 30 Oct 2002
Il documento rappresenta una riflessione sul contesto tra tecnologie e apprendimento. L'autore ritiene che affrontare i temi delle tecnologie applicate all’apprendimento richieda preventivamente uno sforzo per acquisire consapevolezza del senso dei cambiamenti in atto e del loro significato. L’obiettivo di questa operazione è quello di evitare il rischio di acquisire nozioni tecniche senza una adeguata contestualizzazione rispetto ai fenomeni psico-sociologici e culturali in atto, con la conseguenza di vivere come “utenti” passivi le innovazioni o di progettarne le applicazioni in maniera meccanica.

  ¶ 11:33 0 comments

  IST Results - Improving knowledge flow within organisations IST Results - Improving knowledge flow within organisations
Aiding organisational knowledge transfer, NOPIK’s knowledge management environment assists in the effective personal ordering of information and can be used as an overall knowledge management tool for a whole enterprise.

The NOPIK software tool supports team-based decision making and problem solving in a virtual organisation. It can be used as an overall knowledge management tool for a whole enterprise, and it enables people to organise their own information more effectively. "We are not just talking about the environment of an ordinary complex organisation," says Francesco Molinari, NOPIK coordinator. "The tools could be used in a large virtual organisation, where people both inside and outside the organisation have a need to exchange this kind of information."

The knowledge content includes the non-textual. "Imagine your own database, with all the information it contains," continues Molinari. "When you close a file and archive it, a lot of the knowledge that was associated with that file but which was not stored within it, such as the sound of my words, the way you had an approach to me, etc., becomes forgotten. When someone else accesses the document, they don't have this associated information. The idea behind NOPIK is that software tools may help organisation and people to better recall the knowledge contained in files, documents, whatever. It could improve the content of current work through the efficient reuse of things previously done either by you or by other people within the enterprise."

"What makes NOPIK different from other knowledge management projects is the implementation methodology," adds Molinari. "The software tools were a joint development, and its implementation strategy, both within large organisations and SMEs, is quite novel."

The plans to commercialise the tools are well advanced. "The strength of the tools are that they are not sector specific, and are suitable for both large organisations and SMEs," concludes Molinari. "There came a point when the tool switched from being a research project to an industrial prototype. The fully commercialised product, called Nopik, will be available within the next few months."   ¶ 08:53 0 comments

  Thinkpath Inc. Acquires TBM Technologies Inc. Thinkpath Inc. Acquires TBM Technologies Inc.: "Thinkpath Inc., (OTCBB:THTHF) a global provider of technological solutions and services in engineering knowledge management, today announced the acquisition of TBM Technologies Inc. (TBM). The TBM acquisition adds significant strategic technology capabilities to Thinkpath's suite of engineering services.

TBM, a Toronto based six-year-old, six-person company, is led by veteran engineering professionals Brian Shipston and Tom Goodfellow. Shipston and Goodfellow bring a combined 30 years of technical, managerial and training role experience in the engineering technology arena to the company. They join the ThinkPath management team as Senior Design Managers.

'We are ecstatic about the addition of the TBM team,' said Alan McKim, ThinkPath Vice President of Engineering. 'They bring extensive design knowledge (in CATIA, Solidworks, Unigraphics and IDEAS) that combined with Thinkpath's existing design capabilities and expertise in finite element and stress analysis, broadens our scope of client solutions.'"  ¶ 12:38 0 comments

  Autonomy Announces Agreement With EidosMedia Autonomy Announces Agreement With EidosMedia: "Autonomy Corporation plc (LSE: AU) a global leader in infrastructure software for the enterprise, today announced an OEM agreement with EidosMedia, a leading provider of software solutions for publishing organizations. EidosMedia has embedded Autonomy's technology into its knowledge management and cross media publishing environment Methode. EidosMedia offers specialized software tools for publishing and new-media organizations such as the Financial Times and other leading publishing groups in Europe. Through its user-friendly knowledge-management and publishing environment Methode, which integrates Autonomy's technology, EidosMedia provides editorial teams with instant access to text, graphics and multimedia assets spread across a variety of different repositories."  ¶ 09:18 0 comments

  Axiom vendera' i Knowledge Management System di Retrieve Jan 11 - Axiom to Sell Retrieve Knowledge Management System: "Axiom, the world's most experienced developer of time-saving MicroStation software solutions, and software developer Retrieve, Inc, recently announced an agreement for Axiom to market and distribute Retrieve, the premier knowledge management system.

Retrieve is a dynamic knowledge base that allows users to capture, centralize and distribute best practices, technical information, work flows, corporate documents and procedures via a Web browser interface.

Now users can quickly and easily get answers to technical questions, including answers unique to their work environment. Information that is typically scattered among printed or digital documents, FAQs, e-mail attachments, sticky notes or even in the minds of local gurus, may now be brought into one central location for easy access and management."  ¶ 14:17 0 comments

  ServiceWare premiata da HP. mysan.de/international - ServiceWare Awarded HP OpenView ISV 'Achiever Award' for 2004: "ServiceWare Technologies, Inc. (BULLETIN BOARD: SVCW) , a leading provider of knowledge management and problem resolution solutions for customer service and support, today announced that it has been named an HP OpenView ISV (Independent Software Vendor) Achiever Award winner at the HP Software Universe 2004 conference in Madrid, Spain. ServiceWare achieved the highest "HP OpenView-leveraged" revenue of any partner for the 2004 fiscal year.
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  Africa: il 2005 anno del KM. For sometime now many professionals have been pre-occupied with research on socio-economic, scientific and political fabrics of civilization, that they tend to overlook a concurrent knowledge management. There is no doubt that recent years have been experiencing quite a dramatic increase in knowledge.

Many are now asking, would we be able to control information explosion? The knowledge is promising provided we put in place new ways of organizing and managing it.

It is obvious that in this massive explosion of information not all information is knowledge, most of it is mainly junk. The thing is; do we have the capability to sieve value from junk? Can we control this phenomenon? Yes, how?. Through the 'continuum modelling process" (putting in place information systems/mechanisms right from the time we generate or create the information to the time the information losses value).

This type of information that is much talked about and which is gradually threatening to dominate the information age, "knowledge", referred to in the context of knowledge management, has recently been taken enthusiastically in many commercial sectors and it is also being taken very seriously in modern government circles and managers refer to it as knowledge economy. Knowledge has been described in two distinct forms; explicit knowledge that can be captured, conveyed and expressed in procedure manuals and it is easy to manage and tacit. This is the most valuable kind of information because it is knowledge in our heads, developed through experience, thinking, and observation. The challenge inherent in tacit knowledge is figuring out how to recognize, generate, share and manage it. Explicit knowledge consists of anything that can be documented, archived and codified often with the help of IT. Of course not all information/knowledge is valuable therefore it is necessary for every company to determine what information qualifies as intellectual and knowledge based assets. Generally intellectual and knowledge based assets fall into one of two categories; explicit or tacit.

So what does it mean to us in Botswana as a fast developing country? To understand this, let use a simple case scenario, think of a person going into any shop and buys or purchases a pair of shoes as a simplified example of a knowledge worker. The first thing that the buyer would need to do is to look for assistance from the shop assistant. The shop assistant as knowledge worker would then need to know certain conditions to complete the transaction of selling the customer a pair of shoes. The shop assistant might need to know the following; knowledge of customer care (how to provide a good service), knowledge of the customer's shoe size, knowledge of the available sizes and models of shoe, knowledge of the price of the shoes, knowledge of selling (how to persuade customers to buy] and knowledge of how to work the till.

Obviously there are many more things the shop assistant would need to know. A good shop assistant would also go to the extent of advising the buyer on the quality of the pair of shoes. Accurate advice may lead to a better choice for the buyer. If the shop assistant is willing to share his knowledge with his customers then the end result is that eventually they would be more rewards for most people hence everyone wins

Today value-based management makes us all think about creating value in everything we do at every level of our lives and at the same time we are living in an age where almost every one has the same information at the same time.

Therefore the advantage goes to those people who are able to take the right, accurate, authentic, reliable information from a pool of information junk and quickly put it to effective and profitable use. As we continue to witness this terrain of information explosions (where there is massive production of information after information), it is reasonable to assume that only those organizations that are able to quickly put that information into effective and profitable use would be able to rise above the competition and accomplish the objectives of change management. Companies diligently need to be on the look out for information overload. Quantity information rarely equals quality information. The secret of knowledge management is to identify and disseminate knowledge gems from a sea of information and quickly putting it into use.

As with other physical assets, the value of knowledge can erode over time. Since knowledge can get stale quickly, its content should be updated, amended and deleted. What's more, the relevance of knowledge at any given time changes, as do the skills of employees.

In this era of information technology, the computer technology has gradually taken over the role of documenting the decision processes and the communication workflow.

This now takes place almost electronically. With corporate strategy putting more emphasis on fast decision making and readily availabile information resources, the ability to scan valuable info from useless information is becoming a priority for this year and many more to come.

The main driver of change is definitely mainly technology embracing the management of information as a strategic resource. Technology in the form of e-mail, groupware, instant messaging and related technologies can help facilitate the disseminating of knowledge. This means that technology here is often used as a tool to facilitate the management of information. These recent changes that are sweeping across the rapidly changing business environment marketplaces are the basis of fierce competition for both local and external markets.

In order to uncover the most valuable market opportunities and ultimately to derive the most value from intellectual rather than physical assets, companies maintain that knowledge must be shared and serve as the fountain for collaboration. Finally, this year (2005) we can confidently postulate that; many organizations are increasingly going to become subjected to business strategic planning, which requires identification of new opportunities and converting them in reality.  ¶ 08:39 0 comments

  Holy Cross Hospital eLearning: computer portatili e wi-fi. Holy Cross Hospital Has a C.O.W. Over eLearning: Utilizes Wireless Computers-on-Wheels to Drive Compliance & Patient Safety Training: "Responding in part to the Joint Commissions on Accreditation of Healthcare Organizations' (JCOAH) requirement for immediate compliance of all regulatory training of medical staff, Holy Cross Hospital today announced that it has prescribed ePath Learning's ASAP to meet their compliance and patient training initiatives. The Joint Commission on Accreditation of Healthcare Organizations evaluates the quality and safety of care for more than 15,000 health care organizations. Leveraging ePath Learning's Web-based Integrated Learning Management Service (iLMS) and the hospital's existing wireless computers-on-wheels (COWs), Holy Cross Hospital was able to immediately begin training hospital personnel across all its various departments."  ¶ 08:38 0 comments

  Buone pratiche per gestire i rapporti con i clienti via e-mail. Gartner estimates that the volume of e-mail for customer service in North America alone was 11 billion in 2001 and that’s expected to touch 36 billion by end 2005. If one were to add the UK market for customer service through the e-mail channel, that number goes up by another 35 percent. Less than 5 percent of this email management business has been outsourced to India.

The primary reason for this minuscule share is the inability of Indian BPOs to provide clients with multi-channel solutions (e-mail, chat and fax). With increasing price pressure in the voice segment, from larger local and international competitors (think Philippines and Eastern Europe), Indian BPOs are attempting to diversify into new areas and offer services that result in creating greater business value for their customers.

E-mail management has been outsourced in North America for many years, and many proven best practices have been documented. Indian BPOs can leverage these, rather than spend precious time learning from their own mistakes.

One: Set, manage, and track customer expectations

E-mail, as a customer service channel, has an inherent drawback - interaction is not in real time. Customers are usually willing to accept delays as long as they know that their request is being processed. An email system that sends automatic acknowledgements for all e-mail and Web form inquiries must be set up. The acknowledgement should include expected response time and track evolving customer expectations and customer-specific service level agreements to determine the optimal response time.

Two: Monitor, monitor, monitor

After determining the optimal response time, enforce it with alarms that trigger if an inquiry is not handled within a specified period, and monitoring and reporting to track inquiries and measure agent performance.

Three: Automate service processes with intelligent routing

Response times depend largely upon how soon an inquiry gets to the agent who is best suited to handle it. You might suggest to your clients that they create Web forms for their customers to use to submit issues - they are useful for gathering information that agents need to resolve problems, and make it easier to classify inquiries or to route them appropriately. Or set up automated workflows to route e-mail messages based upon the skill and workload of available agents, the nature of the inquiry, and the lifetime value of the customer. Also, make sure that your workflows let agents collaborate easily with the subject matter experts of your client. Agents should be able to forward e-mail, draft responses and share internal notes. Supervisors should be able to track and monitor the inquiry at each stage.

Four. Make complete customer information available to agents

Agents need to be able to access the complete information about customers through a simple user interface so that they can create rapid and satisfactory responses. Providing agents with easy access to account and billing information, and customer interaction history. It is important to set up quick access to external data sources that agents frequently refer to while responding to inquiries. For instance, a retail business that gets several shipment-related queries could provide its agents with a quick link to UPS tracking systems. Integrate this with the multi-channel service environment of the client, to create an enterprise-wide view of the customer for your agents. A common customer information base lets customers switch channels without having to start all over again.

Five: Start small and grow a knowledge base

You will discover that a comprehensive, up-to-date knowledge base is the answer to most service problems. Gartner estimates that through 2006, more than two-thirds of enterprises that successfully implement real-time enterprise capabilities will also have successful knowledge management programs in place. Create a knowledge base that is easy to use and make it available across all communication channels to ensure consistent customer service across channels, agents, and geographies. Analyse customer queries to identify simple, frequently asked questions (FAQs). Create high-quality responses to these questions. FAQs can take care of almost 80 percent of customer queries - your agents can now focus on complex, high-value inquiries. Set up your email management system to auto-suggest responses from the knowledge base to speed up problem resolution. Your knowledge base content should be automatically personalized when an e-mail message is sent out. This is useful when agents reply to multiple e-mails with a common response.

Six: Preempt customer inquiries through proactive communication

Use the reporting capability of your e-mail management system to spot trends and topical issues that are generating similar customer inquires. For example, shipping delays due to logistic problems can and should be communicated proactively to all affected customers—this would avoid a slew of emails from your customers and improve customer satisfaction. Regularly communicate product and service news to the relevant customers using the group e-mail capability of your system (with the customer’s permission).

Seven: Understand and respond to customer feedback and preferences

Agents need to be able to understand issues raised by customers, categorize them, and track trends using reporting and analysis capabilities. Make information regularly available through automated online reporting to your client decision-makers so that they can adjust service capabilities or product offerings accordingly. Marketing and up-sell messages need to be integrated into service responses based upon the category of the issue and type of customer. For instance, let your clients include a hyperlink to a related promotional offer in the footer of e-mail responses.

Eight: Use a proven solution

While evaluating e-mail management systems, start with solutions that have been proven in a similar business environment. Look for a solution that facilitates location independent deployment, categorization and intelligent routing of e-mail, auto-responses, and suggestions. Workflow for outgoing emails to ensure regulatory compliance and quality control, secure messaging, access to complete customer interaction history and out-of-the box integration with call centre infrastructure and business systems are other desirable features. A searchable, self-learning knowledge base and comprehensive monitoring, reporting, and archiving tools as well as a scalable architecture are needed.

Selecting the right e-mail management system

Any enterprise looking for a proven e-mail management system must carefully evaluate the features and functionality and look for features such as a browser-based system, ability to operate on basic desktop configurations, availability on multiple OSs and database configurations, open architecture that can integrate with existing systems etc. The IT investment in a proven e-mail management system can be minimized by opting for a hosted option. A monthly subscription for the product and services will suffice here. In either option make sure you look for a vendor with proven track record!  ¶ 13:14 0 comments

  eGain riceve il premio come prodotto dell'anno dall' Inter@ction Solutions(R) Magazine per il 2004 eGain Receives Customer Inter@ction Solutions(R) Magazine's "Product of the Year" Award for 2004: "eGain Communications Corporation (OTC BB: EGAN), a leading provider of customer service and contact center software, announced today that Technology Marketing Corporation's (TMC�) Customer Inter@ction Solutions� magazine (www.cismag.com) has named eGain Service 7 as a recipient of a 2004 Product of the Year Award. Customer Inter@ction Solutions has been the leading publication in the CRM, call center, and teleservices industries since 1982.

'Shaped by the needs of our leading customers, the eGain Service 7 suite delivers innovative capabilities like adaptive self-service and integrated service resolution to build next-generation customer interaction hubs,' said Ashu Roy, CEO of eGain. 'We are pleased to be recognized for our consistent innovation by a leading industry periodical.'
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  AT&T Government Solutions selezionata per il 2004 Market Leadership Award Frost & Sullivan has selected AT&T Government Solutions as the recipient of the 2004 Market Leadership Award for its unparalleled competency and demonstrated expertise in integrated IT solutions for the federal government market. The Award was made as part of Frost & Sullivan's recent analysis titled "U.S. e Government Markets."

Every year, Frost & Sullivan presents this Award to the company that has exhibited market share leadership through the implementation of superior Market strategy. The award recognizes excellence in all areas of the Market process, including the identification of industry challenges, and market drivers and restraints, as well as strategy development and methods of addressing these market dynamics.

AT&T Government Solutions is one of the few companies in the federal market that is building a business combining network design and engineering skills with a substantial professional services presence.

"AT&T Government Solutions has improved its market penetration by adopting innovative competitive strategies, growth initiatives, and service innovation," says Frost & Sullivan Research Analyst Pramod Haridas. "Best known for its networking leadership, the company blends its in-depth professional services expertise with a wide array of networking services to deliver integrated IT solutions."

"We've made tremendous progress in the government market in recent years and are pleased to be recognized by Frost & Sullivan," said Lou Addeo, president of AT&T Government Solutions. "Agencies are taking note of our powerful combination of a global network, integration capabilities and a broad range of professional services skills. We're honored to receive the award."

AT&T Government Solutions' comprehensive portfolio of networking solutions includes data, Internet protocol (IP), hosting, security and disaster recovery, enterprise-wide equipment management, voice over IP (VOIP), and traditional voice services.

The company's professional services and IT capabilities include enterprise architecture, information assurance (IA), program management, planning and analysis, professional staff augmentation, training and education, application development, system development, operations and maintenance, systems engineering, network development, operations, maintenance and management, IT investment planning, knowledge management, and records management.

  ¶ 10:58 0 comments

  Peter Dorfman pubblichera' "Tools for support knowledge" per HDI. RealMarket CRM News Release - Help Desk Institute: "KnowledgeFarm, a New Jersey-based consultancy, and HDI (Company Profile, Past Stories, Case Studies), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, will jointly publish a unique new research study designed to help customer support organizations successfully adopt and leverage the tools for Knowledge Management. "  ¶ 07:23 0 comments

  Meta Dati e Knowledge Management: Parte 2. Meta Data & Knowledge Management: Data Assurance Road Map, Part 2 | Business intelligence, data warehousing and analytics editorial from DMReview: "In the first part of this two-part series on data assurance, I walked through the stumbling blocks that plague many data assurance initiatives. In addition, I discussed the first three phases of the data assurance road map:

* Set/Refine Objectives: What are the business objectives?
* Data Assessment: Where are we currently?
* Data Alignment: Where are we going (end state)?

In this second installment, I will address the final three phases of the data assurance road map:

* Data Harmonization: How do we get there?
* Solution Implementation: Implement the processes.
* Continuous Improvement: Feedback to refine and extend.

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  KESDEE entra in parnership con IMaCS per la gestione del rischio bancario. KESDEE enters into a strategic partnership with IMaCS - KESDEE
(PRLEAP.COM) Expressing his enthusiasm about the partnership, S.L (Sam) Srinivasulu, Ph D, President, KESDEE Inc. said, “Top managements of financial institutions should view Risk Management not as a regulatory burden but as a catalyst for value creation. This strategic partnership will accelerate the process of introducing Global Best Practices in Risk Management.”

KESDEE Inc. currently has 500 courses organized into 40 Course Libraries spanning about 1500 hours of e-Learning – and is the most comprehensive e-Learning portal for the financial services industry. KESDEE’s e-learning & reference solutions focus on topics such as:
1.ALM,Liquidity Management, Foreign Exchange Management, Interest Rate Risk management, Market Risk Management
2.Credit Analysis, Credit Derivatives, Credit Ratings, Credit Risk Modeling
3.Basel II Accord, Capital Adequacy Planning
4.Operational Risk Management
5.Futures & Forwards, Options, Swaps
6.Asset Securitization
7.Corporate Governance
8.Equity Markets, Fixed Income Markets
9.Financial Accounting, Financial Mathematics, Budgeting
10.Anti Money Laundering

IMaCS provides consulting services to banks and financial institutions in implementation of good practices in Risk Management (Credit risk, Market risk, Operational Risk and Risk Based Internal Audit). IMaCS also provides software solutions for implementing best practices in risk management. The IMaCS and KESDEE alliance is a step towards offering a knowledge distribution platform and will help Financial Institutions in implementation of risk management systems including the Basel II accord.
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  TheraSTrat annuncia la versione 2.5 di Safebase, software per gestire basi di conoscenza su fattori genetici strutturali dei pazienti. Software enables theragenomics knowledge management., TheraSTrat AG: "The theragenomics company TheraSTrat is pleased to announce the commercial availability of SafeBase(TM) 2.5 Professional. SafeBase(TM) is a patent-pending, Java(TM)-based n-tier software suite to be used as an Internet- or Intranet-accessible solution for theragenomics knowledge management. SafeBase(TM) comprises the SafeBase(TM) Theragenomic Knowledge Base, which logically and semantically relates data and knowledge on structural and genetic factors, which predispose individual patients for the development of severe (idiosyncratic) Adverse Drug Reactions (ADRs).

The person-to-person variability of drug responses is a major problem in clinical practice and in drug development. Despite substantial improvements in the safety of drugs (and other chemicals in general), rare yet serious ADRs still lead to deaths of patients as well as to the market withdrawal of drugs. On one hand patients with predispositions to ADRs should prospectively be detected and be excluded from exposure to drugs potentially harmful to them. On the other hand, valuable drugs should be kept on the market in order to remain available for those patients with no predispositions for ADRs. Moreover, pharmacogenetic/ -genomic (PGx)- and toxicogenetic/ -genomic (TGx)-based knowledge underlying the etiology of ADRs needs to be integrated into the lead identification, selection and optimization processes in the quest for both, evidence-based early attrition of non-viable lead compounds and maximal prospective safety of optimized development candidates selected for the advancement into preclinical and clinical development phases. Particularly the safety of promising lead compounds can substantially be enhanced through the retrospective use of knowledge obtained from compounds that in patient populations have caused serious safety problems for individuals carrying safety relevant single allelic variants or related haplotypes.
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