Convergenza: CRM News: Contact Centers: Contact Center Knowledge Management: New Relevance CRM News: Contact Centers: Contact Center Knowledge Management: New Relevance Altre buone notizie dal settore del CRM i centri di assistenza adottano sempre di piu' strumenti di KM "There's good news. World-class contact centers are not only dealing with these issues effectively but are also seizing this opportunity to extend their service-based competitive advantage and operational excellence."  ¶ 09:07