Firsthand knowledge Firsthand knowledge: "The problem is not that law enforcement and homeland security agencies aren't effective at capturing and storing valuable intelligence and information, a point brought home during the recent 9-11 Commission hearings. Rather, 'the information is so highly segmented and compartmentalized that it's sitting somewhere untouched and unknown, rather than being available when and where it's needed,' he said.

Many of the agencies involved are increasingly looking to knowledge management systems as a way to track their intellectual resources. Such systems control how information is stored, categorized and shared. Officials from agencies ranging from the Homeland Security Department to the smallest local law enforcement organization are hoping the technology can optimize their abilities to get the right information to the right people at the right time."  ¶ 22:03