Research and Markets: Can Knowledge Management Help Governments Respond to Unexpected Challenges and Enable Delivery of Higher-quality Services to Cit Research and Markets: Can Knowledge Management Help Governments Respond to Unexpected Challenges and Enable Delivery of Higher-quality Services to Citizens?: "Around the world, governments are struggling to be responsive to unexpected challenges and to deliver the higher-quality services that their citizens now expect. In the private sector, knowledge management (KM) has played a key role in improving organisational performance. Can knowledge management perform the same role in the public sector? This report shows that it can."  ¶ 08:48