ServiceWare Launches ServiceWare Enterprise 5.7
ServiceWare Launches ServiceWare Enterprise 5.7: "ServiceWare Technologies, Inc. (OTC Bulletin Board: SVCW), a leading provider of adaptive knowledge- powered support solutions, today announced new product additions and feature enhancements to its flagship product, ServiceWare Enterprise(TM), which is used by companies worldwide to improve customer satisfaction, enhance service quality and reduce operating costs. ServiceWare Enterprise 5.7 enables agents and end-users to quickly find accurate and consistent answers to even the most complex problems -- in the contact center, help desk or via Web self-service. ServiceWare's patented self-learning and self-organizing search technology, the Cognitive Processor(R), adapts based on usage. Its easy-to-use knowledge management tools allow agents to access both structured and unstructured knowledge sources and contribute new solutions in the workflow, ensuring a robust knowledge base solution."