The Globe and Mail The Globe and Mail: "What separates notable KM successes from expensive flops? Evidence suggests it's the human element -- and in particular, communication.

Successful KM programs depend on interpersonal communication in the planning and early stages, when employees must be educated on the objectives and persuaded to share their knowledge.

Then, throughout the life of the program, the knowledge must be transferred from people's heads into the system, and those employees must be encouraged to both contribute to and use the knowledge.

Whether it's because conventional wisdom tells us 'knowledge is power' or because it's simply too much trouble, people are often reluctant to share what they know.

Successful proponents of KM have found their own ways to meet this challenge."  ¶ 08:34