14.11.04
News
News: "WHAT THE EXPERTS SAY
Ben Fletcher, professor of personal and organisational development, University of Hertfordshire
'STL has a management problem and not a 'culture' or 'people' one. The business has developed by serendipity and not design - fortunate but not sustainable. It must tackle the haphazard structures that were allowed before.
'It needs to develop strategies and objective systems in many areas. IT may be sorted out now, but client communication could resurface again as an issue. Family appointments may be 'known', but they also distort sense and need.
'People management can help, but it cannot replace objectivity and process, which seem largely absent. The company is vulnerable to the random management processes it is not controlling.
'Good culture is the consequence of good management and not of good intent. Culture evolves gradually or as a result of catastrophe. There is a catastrophe waiting to happen here.'" ¶ 09:35
Ben Fletcher, professor of personal and organisational development, University of Hertfordshire
'STL has a management problem and not a 'culture' or 'people' one. The business has developed by serendipity and not design - fortunate but not sustainable. It must tackle the haphazard structures that were allowed before.
'It needs to develop strategies and objective systems in many areas. IT may be sorted out now, but client communication could resurface again as an issue. Family appointments may be 'known', but they also distort sense and need.
'People management can help, but it cannot replace objectivity and process, which seem largely absent. The company is vulnerable to the random management processes it is not controlling.
'Good culture is the consequence of good management and not of good intent. Culture evolves gradually or as a result of catastrophe. There is a catastrophe waiting to happen here.'" ¶ 09:35
