AmSouth Selects Kanisa to Optimize Customer Service; Large Retail Bank in the Southeast Joins Financial Services Leaders that Rely on Kanisa for Servi AmSouth Selects Kanisa to Optimize Customer Service; Large Retail Bank in the Southeast Joins Financial Services Leaders that Rely on Kanisa for Service Resolution Management: "CUPERTINO, Calif.--(BUSINESS WIRE)--Jan. 24, 2005--Kanisa Inc., the leading provider of service resolution management applications, today announced that AmSouth has licensed Kanisa Support Center from the award winning Kanisa6 Suite. AmSouth, a leader among banks in the Southeast with $50 billion in assets, has deployed Kanisa Support Center to automate the service resolution process for its 450 support agents.

'We chose Kanisa because it offered the most complete solution for our agents. The combination of Kanisa's easy-to-use guided search capabilities and flexible authoring made it the logical choice for AmSouth,' said Vicki Yackel, vice president of TeleBanking Services for AmSouth. 'With Kanisa, we expect to increase first call resolution, create consistency in our knowledge base and make our agents far more effective.'"  ¶ 09:16