Kanisa Named as a Finalist for the SIIA's Prestigious Codie Awards; Software & Information Industry Association Recognizes Kanisa for Excellence in Kn Kanisa Named as a Finalist for the SIIA's Prestigious Codie Awards; Software & Information Industry Association Recognizes Kanisa for Excellence in Knowledge Management Software: "The Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industry, has named Kanisa a finalist for the prestigious peer-recognition Codie award in the Best Business Intelligence or Knowledge Management Solution category.

'The 20th annual Codie Awards continue the tradition of honoring the best of the software, content and education technology industries,' said Ken Wasch, SIIA President. 'When one considers the number of outstanding companies that competed this year, being named a Codie Awards finalist is a significant achievement. We are pleased to recognize Kanisa for its industry-leading innovations in knowledge management.'

Kanisa established the market for Service Resolution Management (SRM) in 2003 by building customer service applications on top of its patented knowledge management platform. Unlike point solutions such as legacy knowledge bases and search tools, Kanisa's SRM applications automate the problem resolution process across all customer touchpoints, including contact centers, email, self-service, and online communities."  ¶ 09:11