Peter Dorfman pubblichera' "Tools for support knowledge" per HDI. RealMarket CRM News Release - Help Desk Institute: "KnowledgeFarm, a New Jersey-based consultancy, and HDI (Company Profile, Past Stories, Case Studies), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, will jointly publish a unique new research study designed to help customer support organizations successfully adopt and leverage the tools for Knowledge Management. "  ¶ 07:23