12.2.05
PharmaLive: Information Sharing: Optimizing Resources Through Effective Knowledge Management
PharmaLive: Information Sharing: Optimizing Resources Through Effective Knowledge Management: "As corporate budgets continue to tighten, an increasing number of companies are recognizing the value of knowledge-sharing. In fact, effective information management helped a division of British Petroleum that experienced a 63% budget cut and 90% personnel reduction to deliver $460 million in savings without any visible loss of value, as found by research and consulting firm Best Practices, LLC.
Best Practices LLC's research includes performance metrics, as well as strategies and tactics of Fortune 500 companies. Sample best practices are available at: http://www3.best-in-class.com/dr128.htm . This document details the top 10 practices for internal knowledge management and communication.
Implementing a few simple steps can result in significant cost and time savings, while driving employee involvement. For example:
* Create a best practice library to guide personal development plans. At
one company, distributors are able to self-evaluate their business'
strengths and areas for improvement by comparing current practices to
those best practices outlined in the library.
* Store knowledge in databases and intranets to provide greater company
access to information. A global management consulting firm maintains a
Knowledge On-Line (KOL) system (an intranet accessible by the browser).
KOL makes it easy to tap into experts and ideas regardless of geography
or specialty. For example, a consultant in Indonesia helping an oil
company improve customer service might want to access previous
knowledge developed by colleagues in Caracas, Houston, or New York.
* Recognize internal experts to encourage sharing of best practices at
all levels. One benchmarking company appoints individuals as 'certified
practice experts' in various knowledge areas. An important aspect of
this system is giving workers recognition for their efforts. Public
recognition of contributions increases the incentive to participate in
knowledge and practice exchange.
These are only three of the top 10 tactics in effective knowledge management and communication. You can download the remaining practices at no cost, by visiting: http://www3.best-in-class.com/dr128.htm
From facilitating peer-to-peer networking and conducting customized benchmarking research to providing on-demand ready-to-implement tactics, Best Practices, LLC offers solutions for all your benchmarking needs. Best Practices, LLC clients include industry leaders such as: AT&T, Bank of America, Bayer, Capital One, Cisco Systems, DuPont, IBM, Intel, Johnson & Johnson, MetLife, Microsoft, NCR, Pfizer, Verizon, Wachovia and Xerox.
" ¶ 10:07
Best Practices LLC's research includes performance metrics, as well as strategies and tactics of Fortune 500 companies. Sample best practices are available at: http://www3.best-in-class.com/dr128.htm . This document details the top 10 practices for internal knowledge management and communication.
Implementing a few simple steps can result in significant cost and time savings, while driving employee involvement. For example:
* Create a best practice library to guide personal development plans. At
one company, distributors are able to self-evaluate their business'
strengths and areas for improvement by comparing current practices to
those best practices outlined in the library.
* Store knowledge in databases and intranets to provide greater company
access to information. A global management consulting firm maintains a
Knowledge On-Line (KOL) system (an intranet accessible by the browser).
KOL makes it easy to tap into experts and ideas regardless of geography
or specialty. For example, a consultant in Indonesia helping an oil
company improve customer service might want to access previous
knowledge developed by colleagues in Caracas, Houston, or New York.
* Recognize internal experts to encourage sharing of best practices at
all levels. One benchmarking company appoints individuals as 'certified
practice experts' in various knowledge areas. An important aspect of
this system is giving workers recognition for their efforts. Public
recognition of contributions increases the incentive to participate in
knowledge and practice exchange.
These are only three of the top 10 tactics in effective knowledge management and communication. You can download the remaining practices at no cost, by visiting: http://www3.best-in-class.com/dr128.htm
From facilitating peer-to-peer networking and conducting customized benchmarking research to providing on-demand ready-to-implement tactics, Best Practices, LLC offers solutions for all your benchmarking needs. Best Practices, LLC clients include industry leaders such as: AT&T, Bank of America, Bayer, Capital One, Cisco Systems, DuPont, IBM, Intel, Johnson & Johnson, MetLife, Microsoft, NCR, Pfizer, Verizon, Wachovia and Xerox.
" ¶ 10:07
