3.3.05
InStranet Wins Prestigious 2005 ContactCenterWorld.Com Members' Choice Award for Best Knowledge Management Solution
InStranet Wins Prestigious 2005 ContactCenterWorld.Com Members' Choice Award for Best Knowledge Management Solution: "InStranet, Inc., the leader in multi-channel knowledge applications, today announced they have won the 2005 ContactCenterWorld.com Members' Choice Award for Best Knowledge Management Solution in EMEA. These awards are unique as customers vote for the winners and there are no judging panels.
InStranet recently announced the release of Contact Centers In-Line (CCIL) 5.0, the first application that offers customer touchpoints (the contact center, field sales and self-service Web sites) access to a centralized repository of company product, service, and procedural information that can be customized, filtered, and searched on in real-time regardless of the access channel or location. In addition, CCIL 5.0 provides one out-of-the-box interface to automate how each customer touchpoint receives knowledge.
Commenting on the awards, Raj Wadhwani, Founder & Editor-In-Chief of ContactCenterWorld.com said, 'For the third year, the industry honors the best of the best. This year's competition was extremely high amongst the eighty-three entrants, and over 3,500 members voted. For InStranet, this is a great honor - the quality of the votes from their customers was exceptional and this is why they won the award. It goes without saying that we feel every company who entered deserves credit for putting themselves in a program where customers vote - a challenge that many other vendors in the industry would not entertain!'
'This award is major industry recognition that confirms what we're hearing from our customers,' said Alex Dayon, CEO of InStranet. 'Our solutions are a strategic part of today's customer service initiatives where increasing customer satisfaction and cost reduction for each interaction are key objectives. This is why we're seeing industry leaders turning to InStranet.'" ¶ 17:07
InStranet recently announced the release of Contact Centers In-Line (CCIL) 5.0, the first application that offers customer touchpoints (the contact center, field sales and self-service Web sites) access to a centralized repository of company product, service, and procedural information that can be customized, filtered, and searched on in real-time regardless of the access channel or location. In addition, CCIL 5.0 provides one out-of-the-box interface to automate how each customer touchpoint receives knowledge.
Commenting on the awards, Raj Wadhwani, Founder & Editor-In-Chief of ContactCenterWorld.com said, 'For the third year, the industry honors the best of the best. This year's competition was extremely high amongst the eighty-three entrants, and over 3,500 members voted. For InStranet, this is a great honor - the quality of the votes from their customers was exceptional and this is why they won the award. It goes without saying that we feel every company who entered deserves credit for putting themselves in a program where customers vote - a challenge that many other vendors in the industry would not entertain!'
'This award is major industry recognition that confirms what we're hearing from our customers,' said Alex Dayon, CEO of InStranet. 'Our solutions are a strategic part of today's customer service initiatives where increasing customer satisfaction and cost reduction for each interaction are key objectives. This is why we're seeing industry leaders turning to InStranet.'" ¶ 17:07
