PRESS RELEASE Industry Leaders Showcase Best Practices for Knowledge Management and Self-Service Resolution at Kaidara Knowledge Management Forum PRESS RELEASE Industry Leaders Showcase Best Practices for Knowledge Management and Self-Service Resolution at Kaidara Knowledge Management Forum: "Kaidara Software, Inc. today announced the Kaidara Knowledge Management Forum, a case study showcase and unique opportunity to gain and share practical experience in deploying knowledge management solutions in technical support centers. This year's event takes place April 5-6, 2005, in Raleigh, North Carolina, and will showcase best practices and technical insights from customer support and service professionals at global leading organizations such as 3M, Cisco, DaimlerChrysler, Federal Express, Honda, Toro and many other North American and European companies. Michael Maoz, Vice President and Research Director for CRM and eBusiness at the Gartner Group, will present an overview on industry trends in the CRM and knowledge management markets, and Allen Bonde, president of the ABG Group, will moderate discussions."  ¶ 08:39