PRESS RELEASE Kaidara Adds Educational Assessment Provider to Its Client Roster PRESS RELEASE Kaidara Adds Educational Assessment Provider to Its Client Roster: "Kaidara Software, Inc. today announced that
Pearson Educational Measurement (PEM), the largest comprehensive provider
of educational assessment solutions, has selected Kaidara's flagship
product, Kaidara Advisor, a Knowledge Management system, to
cost-effectively manage its product support service. With Kaidara Advisor,
PEM aims to increase customer satisfaction and employee productivity by
providing efficient customer support and service to the state and local
agencies, educators, and publishing companies its call center team
currently supports.
PEM's customer support team addresses complex, technical issues for a
variety of educational assessment products and services. PEM intends to
create an extensive knowledge base with Kaidara, enabling the customer
support team to leverage subject-matter experts to quickly resolve issues.
'Being responsive to customer inquiries and providing exceptional customer
service is a top priority for Pearson Educational Measurement,' stated
Darice Keating, vice president of program management for Pearson
Educational Measurement. 'Kaidara will be instrumental in enabling our
support team to leverage our vast knowledge base to rapidly address complex
questions and deliver the highest quality of service that sets us apart in
the marketplace.'
"  ¶ 09:41