CobbleSoft Releases COIGN Enterprise Version 3 CRM Today: CobbleSoft Releases COIGN Enterprise Version 3: "CobbleSoftTM International Ltd.announced the availability of Version 3 for COIGN Enterprise, its web-based helpdesk and service management software solution. Offering an extensive collection of new and enhanced collaboration capabilities, Version 3 strengthens the product%u2019s focus on Information Technology Infrastructure Library (ITIL) best practices for internal and business-to-business (B2B) support.

An industry first, COIGN%u2019s 'User Footprints' capability enables a full transactional user audit trail. Technicians can track the details of end-user self-service sessions to see what searches and downloads were tried before a ticket was logged. Armed with this knowledge, technicians can easily provide informed and pro-active support, resulting in greater speed and accuracy of resolution. "  ¶ 07:33