Talisma Certified by the Consortium for Service Innovation CRM Today: Talisma Certified by the Consortium for Service Innovation: "Talisma%u2122, a provider of Multi-channel CRM solutions, announced today that Talisma KnowledgeBase 5.0 has been recognized as 'Knowledge-Centered Support (KCS) Verified' by the Consortium for Service Innovation (CSI).
The Consortium for Service Innovation, a not-for-profit alliance of service and support organizations, developed the KCS Verified program to distinguish knowledge management vendors whose products meet the practical requirements outlined in the KCS Verified Criteria. Supported by the Help Desk Institute, KCS is an emerging best practice for knowledge management in service and support organizations. KCS was developed, refined, and verified over the past 10 years through the joint efforts of Consortium members.
'We%u2019re pleased to be among the first solutions providers recognized as KCS Verified,' said Alex Kazerani, VP of Talisma%u2019s KnowledgeBase Group. 'Knowledge is the foundation for delivering effective and efficient service and support, and we look forward to a continued collaboration with CSI in order to further develop best practices that advance support solutions.'"  ¶ 19:24